Client Service Adviser

Victoria University Of Wellington

Job Location:

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Are you looking to join a fun welcoming team in a permanent role
Have you got a calm friendly persona with experience in customer service
Do you consider yourself as someone who is aware of other peoples needs and always willing to help

Kōrero mō te tūranga - About the role

TeHerenga Waka - Victoria University of Wellington is currently on the hunt or a Client Service Adviser who is equal parts welcoming organised unflappable and secretly a bit of a superhero. If youre the type of person who can smile while fixing a printer jam answer a phone call send an email and reassure a stressed student all at the same time congratulations. Youre our kind of human. This is no ordinary admin gig. Youll be right at the beating heart of Student Living the person students whānau staff visitors and the occasional lost tourist come to when they need help.

Youll be:

The friendly face at the front desk.
The calm voice on the phone.
The person who who understands STARREZ.
The eventsupport ninja.
The human glue helping keep our community connected.

Key responsibilities:

Deliver warm professional customer service even before coffee.
Juggle enquiries like a circus pro (only safer and with better lighting).
Manage admin systems records and STARREZ like the organised legend you are.
Help support events activities and Student Living initiatives.
Solve problems with empathy optimism and a healthy sense of humour.
Spot opportunities to improve things and feel genuinely delighted when they happen.
Work across teams halls and services with good vibes and good communication.
Help us nurture a welcoming inclusive studentcentred community.

Ō pūmanawa - About you

Youre someone people naturally gravitate to not just because you know where the stationery cupboard is but because youre kind approachable and genuinely enjoy helping others.

You will be:

Motivated and proactive (you dont wait to be asked you just know)
Friendly empathetic and great at putting people at ease.
Calm under pressure (or at least extremely convincing).
Techcapable and quick to learn new systems.
Good with boundaries confidentiality and professionalism.
Someone who values diversity manaakitanga and community.

Youre the sort of person who can turn a chaotic moment into an organised one and make someones day better in the process.

Key requirements

Experience in a customerfacing role.
Strong communication and relationshipbuilding skills.
A cando willdo happytohelpwith-that attitude.
Confidence dealing with tricky or sensitive situations.
Solid computer literacy.
Awareness of young peoples wellbeing needs.

Bonus points (but not essential):

Experience in tertiary accommodation or large organisations.
Familiarity with STARREZ or similar systems.
Ability to remember 12 peoples names on day one but no pressure.

Role Description: Click here to see further information including salary details.

If this link is not available click apply to view this on the University careers page.

Close date for vacancy:15 March 2026.

Contact details for vacancy:If you have any questions regarding this role please get in touch with Stephen Griffin ().

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Required Experience:

Unclear Seniority

DescriptionAre you looking to join a fun welcoming team in a permanent roleHave you got a calm friendly persona with experience in customer serviceDo you consider yourself as someone who is aware of other peoples needs and always willing to helpKōrero mō te tūranga - About the roleTeHerenga Waka - V...