Client Relations Specialist
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Link4 is a well-known eInvoicing company that is seeking a Client Relations Specialist based
in Aukland New Zealand.
The ideal candidate will lead initiatives to engage with current customers. This candidate will
be focused and have strong communication skills. You should be able to think critically when
making plans and have a demonstrated ability to execute a particular strategy.
Reporting to the Sales Manager you will be responsible for keeping relationships with our
customers strong coordinating with the sales marketing and support teams as required.
You will be responsible for sales generation activities but may have support from other team
members at times.
The Role
We are seeking a highly motivated and customer-focused Client Relations professional based
in New Zealand to manage and nurture our growing client base.
The position will focus on supporting New Zealand and Australian customers (AU/NZ). This is
a farmer sales role perfect for someone who excels in building long-term relationships
identifying upsell opportunities and ensuring customer satisfaction and retention. This role
will be hired to direct support to the local Sales team.
Candidates must currently reside in New Zealand.
Requirements
Serve as the main point of contact for assigned regional accounts (AU/NZ).
Develop deep trusted relationships with clients through regular communication.
Ensure clients are utilizing Link4 effectively and achieving desired outcomes.
Identify opportunities to upsell or cross-sell Link4 features and services based on
customer needs.
Drive contract renewals and maintain high customer retention rates.
Proactively address issues and prevent churn by acting as the voice of the customer
internally.
Work closely with finance support technical and sales teams to resolve client
issues.
Coordinate onboarding and training for new customers in collaboration with the
support team.
Maintain accurate records of customer interactions and opportunities in the Zoho
CRM.
Provide regular feedback to the product and leadership teams regarding customer
needs and market trends.
Requirements
3 years in account management or customer success preferably in SaaS or
technology sales.
Proven ability to maintain and grow relationships with mid-size or enterprise
customers.
A farmer mindset: nurturing empathetic and relationship-driven.
Excellent verbal and written communication skills in English.
Experience working with international teams across different time zones.
Familiarity with ERP/accounting systems is a plus.
Benefits
A global supportive team environment.
Opportunities for career growth and learning.
Flexible working arrangements.
Competitive compensation and performance incentives.
Company Industry
IT Services and IT Consulting
Key Skills
- Customer Service
- CFA
- Ethernet
- Fiber
- Anesthesia
