Senior Content Designer

Methods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sectoroperatesin the UK. Established over 30 years ago and UK-based we apply our skills in transformation delivery and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred safe and designed for the future.

Our human touch sets us apart from other consultancies systemintegratorsand software houses - with people technology and data at the heart of who we are we believe in creating value and sustainability through everything we do for our clients staff communities and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector Methods is now building a significant private sector client portfolio.

Methods wasacquiredby the Alten Group in early 2022.

We are recruiting for aSeniorContent Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their will have experience of working in a public sector environment with a working knowledge of standards and principles such as the Service Standard.

Your responsibilities will include:

• Planningwritingand managing usable and accessible content in line with GDS/Content Design guidelinesand standards.

• Producing content that isaccuratetimely relevant easy to understand search engine optimised and meets style guidelines.

• Managing stakeholders and building successful relationships with them includingexplainingcontentdecisions.

• Using analytical and problem-solving skills to help the team solve design problems and challenge assumptions.

• Championing user-centred design practices for digital products and services.

• Advocating for accessible digital products and services.

• Being an active part of the Content Design Community of Practice including sharing ideas best practice and proactively offering help and support.

• Taking responsibility for content quality including coaching and mentoring content designers.

• Supporting team members learning skillsgrowthand career progression.

• Line managing members of the content design team including:

• offering project support and guidance

• holding 1:1s probation reviews and appraisals

• approving timecardsexpensesand leave.

• Supporting the Head of Content includingwith:

• training and development plans

• project planning

• recruitment activities

• sales and marketing activities.

• Helping create a welcomingsafeand inclusive team environment - encouraging mutual peer-to-peersupport andhelping individuals achieve a good work-life balance.

The role will be based remotely but there may be a need for some UK travel requiring you to stay away from home.

Skills we are looking for

• Producing user-centred content:experience of evidence-based content design that meets GDS/ standards including a deep understanding of end-to-end journeys and experience ofidentifyingwhere journey fixes or content improvements need to be made.

• Working as a content designer in an agile environment:you understand agile approaches advocate for the role of content design in multidisciplinaryteams andencourage healthy working relationships with other disciplines.

• Strong communicationand interpersonal skills:ability tocommunicate a range of information to a variety of example talkingabout digital products and the GDSService Standardin a way thatstakeholdersunderstand.

• Stakeholder relationship management:ability toeffectively negotiateand influencestakeholders managerelationships build strategic relationships communicateregularlyand removeblockers while keeping the focus on user needs.

• Strategic thinking:ability tohelptolead the design and implementation of strategiesandevaluatetheir impact and progress to make sure businessobjectivesanduser needsare being met

• Understanding user needs:ability towork closely and collaboratively with user researchers to gain insights and make decisions based on findings.

• Accessibility:ability ofputtingaccessibility at the heart of approaches to designing content and encouragingothers to do the same.

• People management:takeresponsibility forassuring the quality of more junior colleaguesand coaching and guiding them to improve.

• Ensuring quality:make sure content is regularly reviewed and evaluated contributing to continuous improvements and iterations.

We know not everyone will haveall ofthe skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget working with our experienced teams and mentoring.

Additionalskills and behaviours

Skills that would also be useful in this role include:

• Proactive approach to addressing environmental issues embedding environmental responsibility in practices and standards and encouraging clients to consider innovative solutions within the scope of work.

• Proactive approach to diversityequalityand inclusioninternally and with clients.

• Experience in creating and updating prototypes from paper sketches to coded prototypes (for example using the Prototype Kit).

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong inspiring and thought-provoking leadership
• A supportive and collaborative environment.

As well as this we offer:

• Development access to LinkedIn Learning a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social Breakfast Tuesdays Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Required Experience:

Senior IC