Customer Service Representative

Lenexa, KS - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

For nearly 30 years Accessible Technologies Inc. has designed manufactured and marketed high performance automotive and industrial products. Operations support two industry-leading divisions of products. The ProCharger division is focused on consumer based forced induction products; intercooled centrifugal supercharger systems for street street/strip and racing applications on cars trucks SUVs motorcycles and boats. The Inovair division is focused on industrial / commercial applications by utilizing integrally geared high efficiency low noise compressors and blowers.

Our dedication to innovation and continuous product development is key to maintaining market leadership and enables our growth into new market segments. For more company information please visit our websites at and .

We are looking for an experiencedCustomer Support Representative with strong phone skills and a willingness to learn about the performance aftermarket industry. Being an auto motorcycle or boating enthusiast is helpful for this position.

OurCustomer Support Representatives arecritical in building and maintainingrelationships with our customers. Successful candidates will have strong interpersonal skills respond well under pressure and will possess sharp attention to in sales and automotive knowledge a plus!

Responsibilities include:

Provide exceptional service to customers via phone and email
Answering multiple inbound calls according to company policy
Problem solve and offer timely solutions to customers
Greet occasional on-site visitors
Occasional order entry
Payment processing
Outbound calls to dealers regarding order status (no cold calling)
This position is involved with many areas of the company and heavily supports the sales and marketing teams.

Qualifications of a successful candidate

Excellent phone skillsthat support a high call volume
Excellent communications skills particularly the ability to listen to understand and explain technical information
Computer experience required specifically Microsoft Office - willingness to learn new software systems
Enthusiasm for a team and customer-centered environment
Ambitious strong work ethic open to new ideas and change
Self- starter with strong problem-solving skills
Good organizational skills
Team leadership skills
Ability to lift marketing literature weighing up to 25 lbs.
Bilingual in Spanish to English is a plus
Experience handling a repetitive workload
Attendance and punctuality are crucial for this role

Accessible Technologies Inc.offers great benefits along with an outstanding teamwork environment. Accessible Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience:

Unclear Seniority

Responsibilities include:

Provide exceptional service to customers via phone and email
Answering multiple inbound calls according to company policy
Problem solve and offer timely solutions to customers
Greet occasional on-site visitors
Occasional order entry
Payment processing
Outbound calls to dealers regarding order status (no cold calling)
This position is involved with many areas of the company and heavily supports the sales and marketing teams.

Qualifications of a successful candidate

Excellent phone skillsthat support a high call volume
Excellent communications skills particularly the ability to listen to understand and explain technical information
Computer experience required specifically Microsoft Office - willingness to learn new software systems
Enthusiasm for a team and customer-centered environment
Ambitious strong work ethic open to new ideas and change
Self- starter with strong problem-solving skills
Good organizational skills
Team leadership skills
Ability to lift marketing literature weighing up to 25 lbs.
Bilingual in Spanish to English is a plus
Experience handling a repetitive workload
Attendance and punctuality are crucial for this role