Patient Relations Specialist (HCG)
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
The Patient Relations Specialist serves as a liaison between patients family members and the health care team members to enhance communication and patient/family satisfaction by identifying and resolving concerns expressed by patients and families. Makes contact with patients and family to answers questions follow-up on concerns and provide information. Coordinates multidisciplinary review of expressed concerns and composes written follow up to be shared with patient/family as indicated. Acts to strengthen the hospitals commitment that each patient receives in a compassionate manner all services and care to which they are entitled. Possesses superior customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; confident with interacting with physicians/senior leadership; ability to stay resilient while navigating uncomfortable situations and facilitating difficult conversations.
Salary Range: Minimum 22.33/hour - Maximum 36.86/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Required Experience:
IC
Key Skills
- Customer Service
- CFA
- Ethernet
- Fiber
- Anesthesia
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
