Resident Communications Officer

We Build Homes For Sale Or Rent Across The Country

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Resident Communications Officer - Maternity cover

Contract Type: FTC until 22nd September 2026 Full-Time 35 hours

Salary: 35951 per annum (London weighted salary) or 32188 per annum (Regional salary) dependant on experience

Grade: 7

Reporting Office: London Stratford or Manchester Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 1st March 2026

Interview Dates: 6th March 2026 *Please note that in person interviews will be held for at least one of the interview stages for this role.

Please click here for the role profileResident Communications Officer Role

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Communications Team at L&Q:

Are you passionate about amplifying resident voice and improving the way residents experience information and our services Do you thrive in a fast-paced communications environment and want to make a meaningful social impact If so wed love to hear from you.

Were looking for a Resident Communications Officer to join our Resident Communications this role youll help make sure resident voice and experience are heard represented and embedded across the organisation while delivering high-quality accessible and compliant communications.

Reporting to the Head of Resident Communications youll support both internal and external activity that promotes resident voice strengthens engagement and ensures L&Q meets evolving regulatory requirements.

Youll be part of a collaborative team that champions resident voice and helps shape real positive change across our homes and communities. Youll also have opportunities to develop your skills contribute to meaningful projects and support L&Qs social mission.

If this sounds like you we would love for you to apply!

Your impact in the role:

Supporting the planning coordination and delivery of impactful resident communications campaigns including written recorded and filmed content that showcases resident voice
Producing high-quality copy for a range of channels like newsletters social media news stories web content and internal platforms
Leading the production of L&Qs monthly resident newsletter and contributing to other resident-focused publications
Maintaining accurate up-to-date and engaging content across digital platforms including the intranet Viva Engage and the L&Q website
Helping colleagues adopt best practice by guiding them to templates how to guides and training resources to improve resident communications across the organisation
Supporting governance regulatory compliance and risk management for all resident communication activities.

What youll bring:

A degree equivalent qualification or significant experience in communications
Excellent writing editing and proofing skills with a strong eye for detail
Experience working in a busy communications function and strong interpersonal skills
Excellent organisational and planning ability and a track record of delivering communications activity on time
Confidence using MS Office and digital content systems
Ability to produce high-quality content and materials for diverse audiences.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience:

Unclear Seniority

Title: Resident Communications Officer - Maternity coverContract Type: FTC until 22nd September 2026 Full-Time 35 hoursSalary: 35951 per annum (London weighted salary) or 32188 per annum (Regional salary) dependant on experienceGrade: 7Reporting Office: London Stratford or Manchester TraffordPersona...