Resident Services Coordinator
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Eldercare as a Resident Services Coordinator
Type: Full Time
At Eldercare our purpose is simple but powerful: to deliver peace of mind with our care.
At Eldercare we are committed to delivering exceptional care and support to older South Australians. As one of the states leading not-for-profit aged care providers we foster a compassionate and inclusive work environment where every team member is valued.
By joining Eldercare youll become part of a team that prioritises integrity collaboration and continuous improvement. With a strong focus on learning and development well support you as you grow your career.
About the Role
Eldercares Optimal Care program delivers a premium standard of aged care services. These enhanced services include clinical lifestyle technology food and dining options.
As the Resident Services Coordinator you will be the driving force behind the promotion and administration of this program. Your role is essential in ensuring residents and their families clearly understand the benefits and inclusions of Optimal Care as well as the associated fees. Reporting to the General Manager Finance youll work closely with Resident Admissions Coordinators and the project team in establishing this new service.
Beyond resident engagement youll be a key support for site staff - addressing questions concerns and complaints while delivering up-to-date training to ensure consistent service delivery. Youll also maintain accurate records monitor operational metrics and contribute to continuous improvement by identifying opportunities to enhance the program its inclusions and the overall resident experience.
This is a dynamic and impactful role that blends advocacy education and operational oversightmaking a meaningful difference in the lives of older Australians and the teams who care for them.
What You Will Bring
You are a confident and compassionate communicator with a proven track record in sales community engagement or relationship management. You know how to build genuine rapport listen deeply and connect with people from all walks of life - especially when the conversation requires sensitivity trust and clarity.
Most importantly you believe in what youre offering. You understand the value of Eldercares Optimal Care program and can articulate its benefits with warmth and conviction even to those who may be hesitant. Youre not just selling a service - youre advocating for a better quality of life.
To thrive in this role you will bring:
A strong background in sales community engagement or relationship management
Experience with client record systems and report writing
Excellent interpersonal time management and administrative skills
Current drivers licence and a willingness to travel across metropolitan and regional areas as needed.
Why Choose Eldercare
Be part of apurpose-driven organisationthat values compassion and community
Salary packaging optionsto increase your take-home pay
Ongoingtraining and development opportunities
Work inmodern facilitieswith on-site parking
Enjoy thevarietyof working across different locations
Join a team that feels more like family
Ready to Join Us
Read the Job and Person Specification here for more information about the role.
Applications close Wednesday 13th May at 6:00pm however applications will be assessed as they are received and interviews may commence immediately.
To work for Eldercare you are required to hold an acceptable National Police Clearanceand comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian gay bisexual transgender and intersex (LGBTI) residents employees and volunteers to ensure they feel included and safe. Regardless of their culture religion spirituality age gender sexuality disability socio-economic background or personal experiences our people are welcomed included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.
All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Required Experience:
IC
About Company
As one of South Australia’s leading aged care and retirement living providers, Eldercare places residents at the heart of everything that we do.
