Senior Account Manager SCaaS
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introducing TechPoint
TechPoint is a people centered organisation it is important to us that you not only have the skills and experience to fulfill the position but you also possess the same core values as us. We are looking for people who can make a difference add value have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of and we hope you can join us!
At TechPoint we provide industry leading products solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions Manufacturing Solutions and Specialist Components our five Centres of Excellence across South and East of Anglia.
At TechPoint we provide industry leading products solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions Manufacturing Solutions and Specialist Components our five Centres of Excellence across South and East of Anglia.
The Role
As an Account Manager you will be responsible for managing existing customer accounts identifying new business opportunities and ensuring that clients receive the highest level of service. You will act as the key point of contact between TechPoint and its customers ensuring smooth project execution and long-term partnerships.
Key Responsibilities
1. Account Management & Customer Engagement
Key Responsibilities
1. Account Management & Customer Engagement
- Serve as the primary contact for assigned customers developing strong relationships to drive long-term business success.
- Ensure customer requirements expectations and technical needs are effectively communicated to internal teams.
- Conduct regular customer meetings (both on-site and remote) to review performance discuss ongoing projects and explore new opportunities.
- Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities.
- Work closely with the sales and marketing teams to develop strategies for business expansion.
- Lead contract renewals pricing negotiations and proposal development to maximise revenue.
- Coordinate with engineering procurement and production teams to ensure smooth execution of customer projects.
- Monitor order progress ensuring timely delivery and addressing any issues proactively.
- Support customers with technical queries liaising with internal experts where necessary.
- Stay updated on market trends customer needs and competitor activities to provide strategic insights.
- Represent TechPoint at industry events trade shows and networking opportunities to enhance brand visibility.
- Maintain accurate records of sales activities customer interactions and project statuses using CRM tools.
- Provide regular updates and reports to senior management on account performance and sales forecasts.
About you
Key Skills & Experience Required
- Experience in Electronics Manufacturing (EMS) or related industries (e.g. PCB assembly contract manufacturing).
- Strong account management and business development skills with a proven track record of growing customer accounts.
- Excellent communication and relationship-building abilities to engage with technical and commercial stakeholders.
- Strong negotiation and contract management skills.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- A results-oriented mindset with a focus on customer satisfaction and revenue growth.
- Willingness to travel across the South of England for customer meetings.
- Technical background in electronics PCB assembly or manufacturing would be a plus.
- Experience in working with OEMs and Tier 1 suppliers.
Why us
- 25 daysholidayplus Christmas shutdown
- Your birthday as anadditionalday off
- Private Healthcare
- Healthcash plan
- Company sick pay
- Bonus Scheme
- Life insuranceof 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- EnhancedParental leavepay
- Cycle to work scheme
- Home and Tech salarysacrificescheme
- Free will writing service
About us
Our Mission
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated value-driven solution for our customers. Dedicated to delivering exceptional service from supply chain optimisation to complex manufacturing empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining whats possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer committed to providing equal opportunities to all individuals regardless of age disability gender reassignment marriage/civil partnership pregnancy maternity race genetic information religion or belief sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated value-driven solution for our customers. Dedicated to delivering exceptional service from supply chain optimisation to complex manufacturing empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining whats possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer committed to providing equal opportunities to all individuals regardless of age disability gender reassignment marriage/civil partnership pregnancy maternity race genetic information religion or belief sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
Our Mission Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innov ... View more
