Sr. Advisor Insurance Certificate Operations

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

About the Team

WTW Certificate center is responsible for processing requests for Certificates of insurance and Auto Identity cards for renewal new accounts midterm request. We manage 7K clients. 3-4.0 million certificates and auto Identity cards processed annually. Our dedicated Centres in Nashville Tennessee; Manila Philippines and Mumbai India take care of new client set-up renewals and midterm requests.

Job Summary

Issuance of certificate of Insurance Auto Identity cards midterm and renewals
Understand the client/office requirement review guidelines for approval process certificates using certificate processing systems and issue the certificate
Should be proficient to handle account set-up/acquisitions as required
Certified to process independently on complex accounts/work type
Actively participate in the cross-centre market huddles and provide update/insights
Flexible to work/move cross team within the process
Identify opportunities for account simplification and waste reduction
Engaging with Regional Manager and Client managers to streamline accounts and improve client metrics

Please note that this role involves rotational night shifts with the following timings:
18:30 to 03:30
20:30 to 05:30
22:30 to 07:30
Candidate working in night shift are preferred.

Role Description and responsibility

Deliver as per the Key Performance Indicator defined for the role. To always maintain set Accuracy/quality standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement.
Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
Active engagement with stakeholders to ensure effective delivery of service to our clients
Schedule adherence and punctuality
To develop excellent understanding of Processing systems quickly
Ensure that all statutory and company procedures are followed while processing work to protect clients colleagues and the business interests of the company.

Skills

Good interpersonal skills
Excellent written and verbal communication skill
Micro Soft Office Basic
Eye for detail
Passionate about quality

Responsibilities

Qualifications

Any Graduate

The Application Process

Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.

Required Experience:

Senior IC

DescriptionAbout the TeamWTW Certificate center is responsible for processing requests for Certificates of insurance and Auto Identity cards for renewal new accounts midterm request. We manage 7K clients. 3-4.0 million certificates and auto Identity cards processed annually. Our dedicated Centres in...

Description

Issuance of certificate of Insurance Auto Identity cards midterm and renewals
Understand the client/office requirement review guidelines for approval process certificates using certificate processing systems and issue the certificate
Should be proficient to handle account set-up/acquisitions as required
Certified to process independently on complex accounts/work type
Actively participate in the cross-centre market huddles and provide update/insights
Flexible to work/move cross team within the process
Identify opportunities for account simplification and waste reduction
Engaging with Regional Manager and Client managers to streamline accounts and improve client metrics

Please note that this role involves rotational night shifts with the following timings:
18:30 to 03:30
20:30 to 05:30
22:30 to 07:30
Candidate working in night shift are preferred.

Role Description and responsibility

Deliver as per the Key Performance Indicator defined for the role. To always maintain set Accuracy/quality standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement.
Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
Active engagement with stakeholders to ensure effective delivery of service to our clients
Schedule adherence and punctuality
To develop excellent understanding of Processing systems quickly
Ensure that all statutory and company procedures are followed while processing work to protect clients colleagues and the business interests of the company.

Skills