Membership Support Representative, Membership and Member Rewards

Edmonton - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

You turn MEMBER CONNECTIONS into LASTING LOYALTY.

The Opportunity

In this member-focused and fast-paced role youll play an essential part in protecting the integrity of AMAs Membership data while delivering exceptional service experiences. As a Membership & Rewards Representative youll ensure time-sensitive processes are completed accurately and within established guidelines while supporting frontline teams and members with knowledgeable solution-focused guidance.

Youll interpret policies offers and procedures to assist with membership and rewards transactions ensuring data accuracy and operational consistency. Through inbound calls and digital inquiries youll assess member needs and provide tailored solutions whether through sales service upgrades or referrals to appropriate products services or partner offers.

With an in-depth understanding of Membership & Rewards systems youll help drive member retention and acquisition while delivering service that truly feels like family.

This role requires availability to work various shifts between 8:30am6:00pm Monday to Friday with occasional Saturday rotations (9:00am5:00pm) to align with AMA retail centre hours.

A Place to Belong

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

Work for one of the most trusted brands in Canada.
Competitive salary.
Benefits if you choose to receive them (with payroll deductions).
Vacation pay is added to each paycheque.
Great AMA discounts.
Unlimited learning opportunities!
Flexible work model.

Who You Are

You genuinely enjoy meeting new people and making a positive impact in their day.
Youre a strong listener who balances professionalism with warmth and approachability.
Youre a natural problem solver and the person others rely on to get things done.
You thrive in a fast-paced environment and confidently manage multiple priorities at once.
You work well independently but value collaboration and being part of a supportive team.
You embrace continuous learning and are comfortable adapting to changing activity levels and responsibilities.

How Youll Make an Impact

Ensure the accuracy and timely processing of membership transactions while maintaining the integrity of member data.
Interpret membership policies procedures and partner offers to support frontline teams and guide transaction processing.
Provide operational support for AMA Rewards partners and the reloadable card program.
Drive member retention and acquisition by identifying needs and confidently closing sales related to renewals upgrades auto-renew enrollment monthly payments eBill registration and enhanced coverage options.
Handle inbound calls and online inquiries using proper phone etiquette professionalism and best practices.
Instill AMAs practically family culture in every member interaction.
Maintain comprehensive knowledge of AMA products services rewards partner offers and member benefits.

What You Bring to the Table

High school diploma required; post-secondary education is an asset.
Proven customer service experience with a track record of delivering positive member experiences.
Exceptional written communication skills with the ability to compose clear professional and accurate correspondence tailored to diverse audiences.
Strong computer proficiency and the ability to quickly learn new systems and applications.
Experience working in a fast-paced deadline-driven and detail-oriented environment.
Ability to work independently while contributing positively to a team environment.
Strong organizational skills with the ability to manage multiple tasks accurately and efficiently.

Belonging Matters Here

AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact Well work with you to feel supported throughout your journey with us.

WORK MODEL:

Hybrid

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Required Experience:

Unclear Seniority

You turn MEMBER CONNECTIONS into LASTING LOYALTY.The OpportunityIn this member-focused and fast-paced role youll play an essential part in protecting the integrity of AMAs Membership data while delivering exceptional service experiences. As a Membership & Rewards Representative youll ensure time-sen...