Parts and Service Support Representative

Calgary AB

Full-Time MondayFriday 40 hrs./week

Summary:

The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers prospecting new customers and developing strong relationships preparing estimates providing product demonstrations and acting as a solutions-provider to customers.

Compensation & Rewards:

• Competitive Base Salary plus Bonus Plan
• 100% Employer-Paid Health Dental and Life Insurance
• Vacation Paid Personal Days
• Employer Matching Retirement Savings Plan

What You Bring

• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self-motivated results orientated and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently

Position Requirements:

Education/ Certification:

• Post-Secondary Diploma in Business Administration Sales a related program OR equivalent experience
• Valid drivers license with a clean drivers abstract
• Must be able to pass a pre-employment background check

Experience:

• 3 years experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite with a focus on Microsoft Word and Excel
• Experience using Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment work environment is preferred

Travel Expectations:

• 80-100% of the time
• Travel between Joe Johnson Equipmentbranch and clients visiting warehouses factories and worksites

What Youll Do

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products listen to customer concerns and develop a service solution to best serve the customer
• Remain knowledgeable of companys products market and industry trends competitors and leading customer strategies
• Analyze current sales determine additional areas for potential sales develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

Why work at Joe Johnson Equipment:

• Talented dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified

Our Core People Values:

Leadership Customer Excellence Integrity Inspiration Teamwork Innovation and Ambition

Employment Type

• 1 Vacancy
• Permanent

About Joe Johnson Equipment (JJE)

Were Canadas leading distributor of public works equipment proudly serving municipalities and contractors across North America. As a subsidiary of Federal Signal Corporation we offer unmatched stability innovation and growth opportunities.

Ready to Apply

Join a team where your skills are valued and rewarded.

Apply today and take the next step in your technician career!

We welcome applications from all qualified individuals. If you require accommodation during the interview process please contact HR in advance.