Digital Product Owner Account
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About us
DLG is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether youre already part of DLG or thinking about joining us youll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
At Direct Line we know our customers expect simple brilliant experiences and to deliver on that promise we need the right systems in place.
Were looking for a Digital Product Owner Account who will own the My Account roadmap across DL brands working closely with engineering operations and business stakeholders to deliver high-impact digital capabilities. The role is also responsible for managing Cassy the platform used by our operations teams to manage digital accounts.
This is a high-visibility role with significant scope to influence digital servicing strategy customer experience and operational efficiency across regulated insurance products.
What youll be doing
Own the end-to-end My Account product roadmap across Churchill Direct Line and Privilege web account environments
Define and prioritise a clear outcome-led backlog aligned to strategic business goals regulatory requirements and customer needs
Partner closely with engineering teams to deliver secure scalable and compliant digital servicing journeys
Own the Cassy platform and roadmap to ensure operational processes and dependencies are met
Collaborate with core platform teams to manage dependencies integrations and system constraints
Drive continuous improvement of authenticated journeys including policy management documents payments and amendments
Ensure all features meet compliance regulatory and customer standards within an insurance-regulated environment
Lead sprint planning backlog refinement release planning and milestone tracking to ensure roadmap execution
Proactively identify and manage delivery risks and incidents alongside dependencies and technical trade-offs
Use data insight and customer feedback to shape prioritisation and demonstrate measurable impact
What were looking for
Proven experience managing digital account or authenticated web journeys
Strong track record of managing product migrations and integrations working closely with data engineering and API teams to meet technical delivery milestones.
Skilled in agile product management with expertise in sprint planning backlog prioritisation and roadmap execution against time-bound goals.
Excellent stakeholder management skills with the ability to influence senior leadership communicate progress and resolve risks across cross-functional teams.
Good technical understanding of digital architecture APIs and system integrations
Experience working with or alongside Guidewire (preferred)
Comfortable working with ambiguity and shifting priorities with a proactive approach to problem-solving and delivery assurance
Ability to balance customer experience commercial priorities and regulatory risk
Confident communicator who can operate effectively in cross-functional and multi-brand environments
Ways of Working
Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 50% of their time in the office.
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
Annual performance-based bonus
9% Private Pension
50% off home motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Key Skills
- Marketing
- Public Relations
- Digital Account
- Google Webmaster Tools
- Linkedln
- Account Management
- SEM
- CRM
- SEO
- Content Marketing
- Email Campaigns
- ROI
- Analytics
About Company
Direct Line Group is one of the UK’s largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
