Technical & Business Operations Agent

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

Serve as first point of contact for incidents and service requests from end-users

What will your job look like

Key responsibilities:

• First point of contact for customers addressing a wide variety of products and services.
• Handles all queries pertaining to porting phone numbers via email phone and the ticket system based on the defined process.
• Coordinate communication (calls emails) for all critical issues.
• Dispatch cases to be handled by the appropriate function (based on understanding the product service and so on).
• Perform basic validation of the information and if information is missing follow up with the relevant function to completion.
• Validate the case severity and reassign if necessary (based on business criticality and impact).
• Ensure appropriate handover of all open tasks to a person working in the next shift.
• Strict conformation to unit- and contract-defined SLAs (time to respond to resolve acknowledgement and so on).
• Prepare a summary or detailed report for dispute and escalation cases (summary report of the case sequence of events and so on).

All you need is...

• Candidates with Graduate Degree (preferably B. Com/ B.A) (No MBA (Masters) / No B. E B. Tech) non-Engineers
• Excellent communication skills both spoken and written with good comprehension of English language.
• Knowledge of computers MS Office etc. should have good presentation skills
• Ability to work independently within clearly defined parameters and accordingly take decisions
• Ability to learn quickly and adapt to different situations with a sense of ownership & accountability

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development