Change Manager

Job Req Number: 108874
Time Type: Full Time

About the Position:

The Change Manager within Global Customer Management (GCM) Center of Excellence (CoE) leads organizational operational and digital change initiatives ensuring high adoption stakeholder alignment and successful implementation across global functions.

The role follows DSV emphasis on structured communication clarity stakeholder engagement and leadership support as reflected in official DSV change management postings.

In addition to core change responsibilities this position includes ownership of change-related budget planning cost tracking and financial reporting ensuring that change activities are delivered efficiently and within allocated resources.

Roles & Responsibilities:

• Develop change management strategies roadmaps and execution plans for CoE-supported initiatives.
• Maintain and enhance the change management framework toolkit templates and best practices
• Build effective relationships with sponsors program managers and functional pillar leads.
• Develop communication strategies and deliver clear audience-specific messaging.
• Conduct impact readiness and stakeholder assessments to guide planning.
• Identify change risks and define mitigation strategies aligned with program timelines
• Provide Timely and accurate reporting on status and progress
• Facilitate stakeholder engagement through structured communication Lead workshops alignment sessions and change-impact discussions
• Track and report on change adoption KPIs readiness metrics and user feedback. Support leadership in embedding new behaviors processes and systems.
• Establish and manage change Request Pipeline budgets including resource planning and cost estimates.
• Provide financial reporting and variance analysis to program leadership and finance teams. Ensure compliance with internal financial policies costallocation rules and governance frameworks.

The candidate is expected to satisfy the following criteria:

• Project Management: Control scope in conjunction with global Project manager. Plan and manage the integration of change requests into the global program.
• Risk Management: Assess and mitigate risks associated with potential business impacts during a change deployment or rollout. Develop track and control program and portfolio budgets.
• Stakeholder Engagement: Work closely with stakeholders from various business units (e.g. Operations IT ) to insure Transparency and visibility on the Timeline and Risk management.
• Strategic Alignment: Collaborate with senior leadership to define and align business strategy with enterprise-wide goals and capabilities.
• Performance Management: Define key performance indicators (KPIs) to provide insights via status and dashboard reporting to internal and external stakeholders.
• Transformation Initiatives: Lead or support business transformation efforts ensuring that change initiatives align with the overall Business Plan and contribute to the organizations strategic objectives.
• Coaching and Training: Identify learning needs and collaborate with L&D to design training content. Coach project teams leaders and local change agents on effective change practices.
• Customer Orientation: Facilitate Change Management meetings and workshops together with external or internal Key Stakeholders to insure a flowless change deployment.

General Skills:

• Strong Stakeholder Management skills
• Excellent communication and presentation skills with the ability to engage and influence senior leadership.
• Solid understanding of business process modelling capability mapping and business model innovation.
• Strong facilitation and documentation skills
• Strong Project Management skills
• Analytical and logical approach
• Team player
• Flexible to travel for business trips
• Ability to work in cross-functional teams and manage multiple stakeholders.

Specific experience in the following areas:

• Education: Bachelors degree in business administration Communication Management or related field. A masters degree or MBA is a plus.
• Experience: 7 years in Change Management Organizational Development PMO or related fields business strategy contract logistics operations and Risk Portfolio Management.
  • Proven track record of aligning business strategies with operational initiatives and driving business transformation.
  • Shows high adoption levels and sustained behavioral change in supported initiatives.
  • Strong maturity level will drive Change Management through CoE standards.
  • Ability and experience adherence to budget with accurate and timely financial reporting.
  • Subject Matter Expertise: In-depth knowledge and of global operations business processes and IT systems integration.
  • Analytical & Problem-Solving Skills: to translate complex tasks and into actionable plans and work packages.
  • Communication & Presentation Skills: Ability to effectively communicate complex concepts to both technical and non-technical stakeholders including senior leadership.
  • Ability to travel globally as needed.
  • Fluency in English; Chinese language skills are a plus.
  • Strong interpersonal and leadership skills with the ability to build relationships and collaborate with diverse teams.
  • Computer savvy with good working knowledge of business tools.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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