Director, Professional Services and Delivery

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Posit PBC is looking for a strategic and operationally-minded Director of Professional Services and Delivery to lead scale and evolve our post-sales technical functions. As a leader in the open-source data science ecosystem our customers rely on us to help them deploy complex enterprise-grade analytics infrastructure and help drive adoption of Posit solutions. This role sits at the critical intersection of The Sale and The Value. You arent just managing people; you are managing the bridge between complex products and tangible business outcomes.

You will be responsible for the health and growth of four distinct functions within the Professional Services and Delivery organization (10 people). Your mission is to ensure that every customer realizes the full value of the Posit ecosystem through world-class onboarding strategic technical guidance and expert delivery.

At Posit we value authenticity and technical curiosity. We arent just looking for a director we are looking for a builder who understands the unique challenges of deploying data science tools in highly regulated complex enterprise environments.

What Youll Own:

You will oversee the strategy outcomes management and performance of the following functions:

Onboarding Team: Standardize the First 90 Days experience. Youll ensure new customers and those expanding into new products have a seamless transition from sales to production-level adoption of their purchase.
Partner Delivery Team: Scalability is key. You will build the framework to enable our global partner network ensuring they have the technical excellence required to deliver Posit solutions to end-customers successfully.
Technical Account Manager (TAM) Team: You will lead the team focused on proactive technical partnership with our customers acting as a key member to the overall Account Team. Posit TAMs act as the technical glue within the Account Team driving long-term adoption and maturity for our largest enterprise clients.
Delivery & Technical Escalations: Optimize a high-impact team focused on scoped engagements (SOWs) specific use-case deployments and serving as the cavalry for critical account-level technical escalations.

About You:

Experience: Significant experience in Professional Services with experience in a leadership role scaling Professional Services and Delivery teams within a B2B enterprise software organization.
Technical Domain: Proven experience with technically complex on-premise deployments and ideally an understanding of the reporting analytics or data science software landscape.
Strategic Growth: Demonstrated success in building service packages delivering against key KPIs (CSAT Time-to-Value Utilization) and scaling teams from the ground up.
Partner Ecosystems: Experience in a partner-first or partner-heavy delivery models.
Organizational Influence: Ability to manage upwards and sideways to align resources and resolve cross-departmental friction.
Scalability: Experience building playbooks and converting individual heroics into repeatable measurable processes.
Management: Coaching hiring and capacity modeling. Ability to enable individual performance and develop leaders.
Mission-Driven: Alignment with Posits mission to support open-source software and the data science community.

Impact Plan

Within 30 Days: Discovery & Listening

Get to know your team and understand their perspective and history of the organization.
Audit existing workflows for the Onboarding and Delivery teams to identify bottlenecks.
Shadow TAMs in customer meetings to understand the current technical journey of a Posit customer.
Evaluate the current Partner Delivery model and engage with Delivery Partners.
Establish relationships with Sales Partner Product & Engineering and Customer Success leadership to align on shared goals.
Review and assess the current KPIs and understand the data inputs that support them.

Within 60 Days: Strategic Assessment

Develop a baseline for Time-to-Value and Project Duration metrics across all onboarding segments.
Deliver a Gap Analysis of the Partner Delivery network; identify what resources partners need to increase self-sufficiency.
Define a formalized Technical Account Manager offering for cross-functional buy-in
Refine the project scoping process for the Delivery team to ensure ad-hoc engagements are profitable scalable and impactful.

Within 120 Days: Execution & Optimization

Roll out a standardized Global Partner Enablement Framework to ensure consistent delivery quality worldwide.
Implement a TAM Engagement Model used to track and report on customer technical progression.
Optimize the Technical Escalation loop ensuring insights from the Delivery team are fed back into Product/Engineering to improve the core platform.

Posit offerscompetitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.

Hiring Range

$186800$256740 USD

Working at Posit:

We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
We prioritize giving ourselves focus time to get deep work done. We minimize meetings and attempt to operate asynchronously.
We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills influence and leadership as a result of working at Posit.
We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation which means our open-source mission is codified into our charter. As a result our corporate decisions balance the communitys interests customers employees and shareholders. Hear more about why we think this matters here.

Notable:

We offer competitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.

100% of medical dental and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you dont opt in to our insurance plans including Ginger for teen family members.
Posits gender-neutral paid parental leave policy covers all new parents including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.

After six months of employment Posit provides a substantial yearly match to employee 401K contributions.

An annual profit-sharing bonus for employees recognizes our teams contributions to company performance across the year.
We are a 100% distributed team. You are also welcome to come into our Boston office.

We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.

Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development wellness financial health charitable giving and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.

Are you excited about this role but not sure if your experience aligns with every qualification in the job description Thats okay. We know multiple perspectives are essential for a thriving organization and wed still love to hear from you!

Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds cultures genders experiences abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed.

Posit Software PBC participates in the federal E-Verify program which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

E-Verify Participation Notice (English/Spanish)

Right to Work Notice (English/Spanish)

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Required Experience:

Director