Technical Implementation Manager II Manila (Commercial & Investment Bank)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a team where your leadership and technical expertise elevate client outcomes and operational excellence. You will guide analysts through preproduction governance integration testing and continuous improvement while partnering across centers of excellence. You will drive timely deliverables manage escalations and streamline processes through automation and innovation. You will grow in a fastpaced environment that values accountability ownership and client obsession.
As a Technical Implementations Team Lead (Technical Implementations Manager II) in Technical Implementations you lead a team of analysts and partner closely with centers of excellence to follow governance and procedures for preproduction activities supporting clients preparing to process credit card transactions with major card brands. You oversee integration testing across multiple segments drive timely deliverables from subject matter experts and manage escalations and special projects that improve testing quality. You optimize Technical Implementations processes through automation and innovation and cultivate a culture of accountability ownership and client focus. You ensure strong risk and control practices while delivering measurable improvements to the client and partner experience.
You collaborate with crossfunctional stakeholders to evolve processes metrics and workflows and you communicate trends and performance insights to senior management. Your leadership enhances testing quality and helps mitigate production issues postintegration.
Job responsibilities
- Lead and develop a team of Technical Implementations analysts setting clear goals and providing coaching.
- Investigate and resolve issues affecting compliance and audit readiness (including PCI); oversee action plans and emerging issues within the department.
- Manage quality processes and procedures maintain quality testing plans and document testing results; expand testing where needed to mitigate postintegration production issues.
- Prepare reporting to validate quality results and highlight trends and opportunities for efficiency performance improvement and training.
- Manage and audit individual performance quarterly; take corrective action when needed.
- Participate in leadership meetings to review quality trends operational issues and compliance concerns impacting department operations.
- Collaborate with partner teams to evolve processes metrics and workflows for continuous improvement.
- Track and manage issues ensuring effective communication of status and risks to senior management.
- Drive deliverables from subject matter experts and oversee escalations and special projects to improve integration testing outcomes.
- Contribute to special projects supporting toptier clients in merchant services.
Required qualifications capabilities and skills
- Minimum 5 years of experience working with Operations and Technology teams including prior management experience leading teams of 810 employees.
- Advanced analytics and presentation capability: tell stories with data detect meaningful trends and define appropriate measurement methods.
- Excellent execution skills with a strong risk and control mindset; ability to apply technology solutions to automate manual processes.
- Attention to detail and strong problemsolving skills; ability to apply frameworks and methodologies to deescalate internal and clientfacing issues.
- Ability to promote a culture of teamwork and partnership across the department.
- Ability to recognize issues and risks initiate timely action and escalate to management to minimize loss.
- Professional verbal and written communication skills with strong attention to detail.
- Ability to interact effectively with all levels of management including senior executives.
- Ability to work in a deadlinedriven environment and manage competing priorities.
- Proficiency with Microsoft Visio PowerPoint and Excel.
Preferred qualifications capabilities and skills
- Experience with core transaction processing platforms (e.g. Stratus Tandem) and payment gateway operations.
- Formal project management training or exposure to project management concepts.
- Advanced understanding of networking and connectivity protocols relevant to integrations.
- Ability to build crossfunctional relationships and leverage resources to resolve complex issues.
- Understanding of PCI standards and ability to apply them in process and procedure development.
- Industry knowledge of merchant acquiring operational controls and risk mitigation; track record of identifying and implementing improvements.
All application requirements (including updated resume - please include specifics of your career) should be posted submitted and completed in the Oracle tool.
In partnership Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview applications will be acknowledged.
Required Experience:
Manager
Key Skills
- Financial Services
- Financial Concepts
- Intellectual Property Law
- Investment Experience
- Asset Management
- Securities Law
- Investment Management
- Private equity
- Financial Modeling
- Bloomberg
- Project Management Lifecycle
- Financial Planning
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
