Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Overview
Genesys is seeking a highly experienced Staff IAM Engineer to join our global Identity and Access Management team. This is a senior individual contributor role for an engineer who operates with a high degree of autonomy and owns complex IAM platforms end-to-end.
In addition to supporting core IAM capabilities this role will take primary ownership of Active Directory Microsoft Entra ID and Delinea Secret Server driving platform security stability and continuous improvement.
Key Responsibilities
Serve as the technical owner for Active Directory Microsoft Entra ID and Delinea Secret Server including architecture configuration standards and lifecycle management.
Design and implement secure identity and privileged access solutions across on-premises and cloud environments.
Lead complex platform changes enhancements and integrations.
Act as an escalation point for complex directory identity and privileged access issues.
Support and mature JML processes with emphasis on directory and privileged access integration.
Partner with Security Infrastructure Cloud and Application teams to deliver scalable IAM solutions.
Own and maintain technical documentation including architecture diagrams SOPs runbooks and knowledge base content.
Support audit and compliance activities related to directory services and privileged access.
Mentor and provide technical guidance to IAM engineers at junior and mid levels.
Participate in a shared rotational on-call schedule supporting critical IAM services.
Qualifications & Experience
Bachelors degree in Information Technology Computer Science or a related field or equivalent experience.
Typically 610 years of experience in IAM directory services or security engineering.
Deep hands-on expertise with Active Directory (GPOs trusts replication security hardening).
Strong experience with Microsoft Entra ID including hybrid identity conditional access and privileged access capabilities.
Proven experience with Delinea Secret Server or similar enterprise secrets management / PAM platforms.
Strong understanding of SAML OAuth OIDC MFA and identity security best practices.
Experience leading complex technical work with minimal supervision.
Excellent troubleshooting documentation and communication skills.
Additional Information
Working Hours: This role requires working late-day IST hours to support overlap with US (PST) and EMEA-based teams. Typical working hours are 3:00 PM 12:00 AM IST with some flexibility.
On-Call Support: Participation in a shared rotational on-call schedule will be required.
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About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Staff IC
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more