Service Key Account Manager
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Serve as single point of contact and proactive uptime advisor for fleets for Service offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service in partnership with Vehicle Sales Ford and dealer stakeholders to ensure customer satisfaction service loyalty and retention.
Responsibilities
Customer Relationship Management
- Act as the single point of contact for all service topics
- Build strong customer relationships and provide tailored solutions
- Codevelop account plans with Vehicle Sales KAMs
- Hold regular checkins to address issues and spot new opportunities
- Proactively manage aftersales communication (FSAs VOR etc.)
Business Development
- Identify and secure new service opportunities
- Share upcoming campaigns and insights to support customer growth
- Coach onboard and guide customers on our service proposition
- Collaborate with Vehicle Sales on tender responses
Case Resolution
- Drive case handling with CRC and advocate for customers in FordLiive
Quality & Feedback
- Gather and share feedback to improve products and services
Reporting & Performance
- Deliver clear account reports and track service loyalty & uptime
Qualifications
What You Bring
Relationship & Sales Skills
- Strong rapportbuilder trusted partner for key stakeholders
- Great collaborator across teams; confident negotiator
- Quick to understand fleet needs and prioritize in real time
Industry & Technical Knowledge
- Solid understanding of automotive service/parts; technical background is a plus
Process & Commercial Acumen
- Able to navigate internal workflows and familiar with tender processes
Tech Skills
- CRM savvy (ideally Salesforce) plus solid MS Office and strong English
Background
- Degree in Business or Technical field and strong relevant experience
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race religion or belief sex marriage and civil partnership pregnancy and maternity age sexual orientation gender reassignment or disability
This position is based in Madrid and it is expected the successful candidate will be able to attend the office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
#LI-Hybrid
#LI-MT3
Required Experience:
Manager
Key Skills
- IT Hardware
- Ado
- Agriculture
- Market Research
- Art And Craft
About Company
Ford® is Built for America. Discover the latest lineup in new Ford vehicles! Explore hybrid & electric vehicle options, see photos, build & price, search inventory, view pricing & incentives & see the latest technology & news happening at Ford.
