Operations Analyst II Service Delivery CEECA

YOUR WORK-LIFE OPPORTUNITY: 

As an Analyst in the Marketplace Experience team youll be responsible for delivering a 5-star experience to all the actors of our marketplace (customers riders vendors) while finding opportunities to be more efficient when delivering it. Youll need to connect the dots understand the root-causes of our problems and propose solutions to improve the pain points we face within our marketplace support flows.

We are looking for a person with a positive attitude lots of gas creativity to think out of the box and passion for the work you will develop. 

BE A PART OF A TEAM WHERE YOU WILL: 

• Analyze data obsessively to identify trends and build successful implementation strategies for our support operations.

• Youll look into customer satisfaction productivity cost per contact retention from support experiences and other metrics that drive our business forward.

• Evaluate strategic opportunities performing a broad range of quantitative and qualitative analyses.

• Monitor and track the metrics on a daily basis and together with the Head Service Delivery come up with plans to address deviations. 

• You will combine advanced analytical data insights with business understanding and market knowledge.

• Work very close with our Service Delivery local teams to ensure the best in class support operations in the region.

• Use your data visualization skills in order to support delivered messages in the most efficient way 

• Give life to your craziest ideas and have an immediate impact thinking out of the box!

Qualifications :

WHAT YOU WILL BRING TO THE RIDE

• Bachelors degree in Business Engineering Mathematics Statistics or related field.

• 3 years experience in a data analytics role. Experience in Operations tech or marketplace-related businesses is a plus.

• Excellent analytical and problem-solving skills. Proficiency in SQL and Excel are a must; Python is a plus.

• Knowledge of visualisation tools like Tableau Looker and/or PowerBI

• Excellent communication skills in English (Portuguese or Spanish are a plus but not required).

• Proactive approach great organisation skills and obsession with details

• An empathetic inclusive and curious attitude We are always looking for the best candidates so if you think you would be a good fit even if you dont meet 100% of the requirements we would love to hear from you! 

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Additional Information :

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Remote Work :

No

Employment Type :

Full-time