Administrator, Deposit Operations (18 month contract)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
The Administrator is responsible for a variety of functions within the Deposit Operations group that include Compliance review and assessment problem resolution customer and credit union communication data input and quality assurance.
The core parts of your role would be to:
- 35% - Documentation Verification and Processing:
- Ensure all required documentation received from Concentra Trust account officers client or credit union has been received in good order.
- Input details accurately into the banking system.
- Ensure verification/peer review is performed accurately and on a timely basis
- Processing may include:
- Promptly responding to client inquiries received via telephone e-mail portal or fax
- Providing quality Customer Service
- Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures.
- Be an educational resource for clients and credit union on EQBs regulatory policy and product requirements.
- Resolving any issues that may arise and escalating as needed.
- Responsible to review investment documentation to ensure compliance with our obligations under:
- The Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations
- Deposit Type Instruments Regulations (DTIR)
- Familiar with all our compliance obligations to identify deficiencies & resolve them prior to accepting any new deposit and escalating matters when required. These include individual application specific criteria.
- Ensure deposit accounts are administered in accordance with legislation and internal policies and procedures while adhering to service standards for accuracy and timeliness.
- Ensuring all keying is processed accurately and is free of errors or deficiencies.
- All regulatory requirements are met and documentation has been correctly scanned and recorded.
- Documentation that is not compliant must be followed up with clients in a prompt and timely manner.
- Keep detailed records of non-compliant documentation and report if necessary.
- On a daily or periodic basis as required administrators must balance and reconcile Cash in CUC identifying outstanding items that need to be followed up with the reconciliation department.
- Any unbalanced items must be thoroughly investigated by referring to documentation or instructions received.
- Communicate with the reconciliation department regarding any reconciling items.
Applications/new deposits or subsequent contributions
Search the banking system for existing CIF record or create a new CIF record.
For new applications/deposits or subsequent contributions confirm receipt of the funds and the accuracy of the
investment terms such as interest rate term issue and maturity dates etc. resolving discrepancies or
recommending exceptions where and when appropriate.
Redemption requests
Maturity/renewal instructions
Transfer requests
Pre-Authorized Deposits (PADs)
Foreign exchange transactions
Interest rate changes
Cash management services to full service commercial clients
Regular scheduled reporting tasks
CIF maintenance
25% - Customer Service:
20% - Compliance
10% - Quality Assurance:
10% Reporting and Reconciliation:
Lets Talk About You!
- Minimum 2 years experience in financial industry
- Post-secondary education
- Office Administration experience
- Strong interpersonal and communication skills written and oral
- Superior attention to detail and strong organizational skills
- Self-motivated with the ability to work with little or no supervision
- Ability to work independently as well as within in a group/team environment
- Strong Customer Service orientation
- Ability to easily build rapport and foster positive relationships with both customers and team members
- Strong active listening skills with the ability to engage with the customer
- Professional and courteous telephone manner
- Able to perform well in a high volume high intensity environment and multi-task
- Familiarity with MS Office (MS Outlook MS Word & MS Excel)
- Knowledge of company policies procedures and regulatory obligations related to deposit products.
- Proven ability to thrive in a constantly changing environment and to perform well in a high volume high intensity environment.
Job Complexities/Thinking Challenges
- Addressing and resolving issues that may arise during documentation verification processing or customer service and escalating matters when necessary.
- Managing multiple responsibilities including documentation verification customer service compliance review quality assurance and reporting requires effective multitasking and time management skills.
- Effectively communicating with clients credit unions and internal departments both in writing and orally to ensure clarity and understanding.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Unclear Seniority
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
