Scheduling and Special Benefits Administrator
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Job Summary
This is a hybrid role based in Northern Ireland.
You will be required to attend training in the Belfast office.
Working hours - Monday - Friday 8:30am - 5pm
Job title:
Scheduling and Special Benefits AdministratorJob Description:
What youll be doing
Speaking to claimants on inbound and outbound calls
Scheduling Telephone and Face-to-face assessments
Facilitating cancellations
Liaising with MCAs
Delivering an excellent customer experience by providing a customer-focused right first-time service managing any customer complaints to a satisfactory conclusion..
To accurately capture data and enter it on to the relevant systems
What were looking for
Excellent interpersonal and organisational skills
Highly effective verbal and written communication skillsincluding a high standard of vocabulary & grammar
Telephone and computer literate.
Ability to demonstrate empathy and ownership of customer problems inspiring customerconfidence
Previous demonstrable experience in an administrative and organisational role preferably in an office environment
Experience of dealing with multiple business department
Experience of working to tight deadlines
Competent in using Microsoft suites to include Word Excel Powerpoint Outlook etc
About WCA
The Work Capability Assessment (WCA) was designed to assess what people can do not what they cannot and to support more disabled people and people with health conditions to find work or to move closer to the labour market.
Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita
Whats in it for you
Annual salary of 24900
25 days holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering exciting opportunities to expand your skills explore new paths and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first always Fearless innovation Achieve together Everyone is valued
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
Equal Opportunities
At Capita were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or calland well get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process please email our Talent Acquisition team -
As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.
Location:
BelfastUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
