Manager Payment Services

We are currentlyseekingan experienced professional to join theGlobal Payment Solutions Operations Mumbai.

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day customers all over the world are paying bills buying homes and setting up companies and every day Global Operations teams are making sure all this happens smoothly.

Job Introduction.

Responsible to conduct day to day operations function & oversight / governance involving across all electronic payment such as Real Time Gross Settlement National Electronic Funds Transfer NACH Tax Payouts (direct/indirect) digital payments like IMPS UPI Capital Market Operationsetc.

• Manage and control daily operations and administration of thePaymentunit (which includes remittance processing regulatory filings RBI liaison investigations etc.)in order toachievea high levelof efficiency and customer service which would helpattainstrategic and operatingobjectivesof the Bank.

• Monitor performance of employees vendor staff intheunit

• Ensure standardization of processes. Process notes to be updated on a regular basis.

• To centralise regulatory filing activities at Mumbai as per RBI requirements.

• Ensure an effective Business Continuity plan is in place for the unit.

• Ensure day to day processes are run as per defined procedure notes and policies.

• Ensure Daily Control Functional Checklist is updated by all team members and held on records.

• Plan & supports split site locations to ensure staff shortage aremonitoredaccordingly to ensure NIL client / regulatory impact.

• Plan & support during all RBI working days for smooth function of the unit including extended sessions with the existing resources.

• Plan & create fungibility among various functions & subfunctionto manage unplanned leaves / peak volumes.

• Guide the team to excel in all performance parameters which include cost managementkeyprocess performance indicators(TAT accuracy etc.) customer satisfaction levelsetc.

• Maintain HSBC internal control standards including thetimelyimplementation of internal and external audit points together with any issues raised by external regulators.

• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment withHSBCtake account of the likelihood of operational risk occurring.

• Monitoring performance of reporting staff with the help of Production management systems such as ICATS.

Principal Responsibilities

• Impact on the Business:By constantly reviewing processes and systems including controls without hampering business knowledge on FEMA FEDAISWIFTand other regulatory guidelines to guide the team in processing the transactions.

• Conduct User Acceptance Tests (UAT):Conduct User Acceptance Tests (UAT) for system amendments / up gradations. Provideaccuratefeedback on time user friendliness bugsetcobserved in the systems. Obtain assistance fromlocaltechnical services team on conducting these UATs. Attend discussion groups conducted by project leads for developments on theremittanceproducts.

• Business Continuity Plan (BCP):Develop a Business Continuity Plan (BCP) for remittance products and conduct regular tests while noting the system performance system up time user training etc.

• Check whether the segregation of FIRCs to be printed on a security paper and letter headis in compliance withFEDAI and RBI guidelines basis the purpose provided by the remitter/beneficiary of the remittance.

• Check the issuance of duplicate FIRCs third bank FIRCs and arranging FIRCs for HSBC INM customers by liaising with third banks

• Ensure all the policies and procedures with regards to issuance of FIRCs are being adhered scrupulously

• Ensure KYC for FDI transactions are issued as per extant guidelines andarranging KYCs for HSBC INM customers by liaising with third banks.

• Cost Management:Monitor costs on an ongoing basis and strive to reduce andoptimizeoperations resources. Implement lean methodologies to continuously reduce waste andidentifyareas of revenue leakage

• Customers / Stakeholders:By ensuring that the transactions are processed as per laid down guidelines within the agreed Service Levels with the various the customer complaints and relating them to the processes where applicable to bring about with internal customers(business groups & GLCM team) to understand delivery requirements with regards to the remittances significant customization within the product limitations and provide regular feedback to develop / improvise new products

• Leadership & Teamwork:Monitor performance of the staff and create a culture of learning and growth in the needs for staff and ensure that minimum training daysrequirements is met. By ensuring all staff is conversant with the procedure laid down in BIM DIMs FIMs & relevant regulations. Backups to be created for every type of activity in the unit. Also preparing a backup for self in the unit.

• Operational Effectiveness & Control: Bycomplying withinternal and external guidelines whilst processing the transactions and other guidelines provided by compliance. Bymonitoringthe operationallossevent occurrence and impact and take corrective action tominimizethe occurrence and impacts. Ensuretimelyimplementation of audit points (both internal and external) in the unit. By ensuring that all the returns due from the department are prepared accurately and within the stipulated time limits

• Risk Management:The job holder must ensure that all internal (FIM/BIM Internal Compliance and Audit) and external (RBI regulations) guidelines are followed. A key risk aspect where the job holder is expected to provide leadership is Fraud risk and information security mitigants & steps to ensure NILOPRs. Ensure risk ids in Orion are reviewed awareness of operational risk and minimize the likelihood of it occurring including its identification assessment mitigation and control lossidentificationand reportingin accordance withsection 4 of the Group Operations FIM.

• Observation of Internal Controls:Maintainand observe HSBC internal control standards implement andobserveGroup Compliance Policy including thetimelyimplementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance Regional Compliance Officer Area Compliance Officer or Local Compliance Officer ensuring adequate compliance resources are in place and training is provided andoptimizingrelations with regulators.

• Managing withinthe regulatory framework to avoid any reputational impact on the Bank is a major challenge.

• To develop a service delivery model for such regulatory processes which from time to timeare passed onfrom RBI toAuthorizedDealers.

• Balance the customers requirements and expectation with RBIs delivery model.

• Liaise and interact with all Customer Groups. An increasing business focus onPaymentsfrom LOBs and GLCM products requires the job holder to manage business expectations and at the same time keep the costs low and productivity high.

• Understanding ofthe FEMA framework and its interpretation. The job holder is expected to communicate effectively with all stakeholders to ensure that customersexpectation ismet and at the same time no compromise is made to the Banks a team of officers and unionized staff. The growing workload needs to be handled with utmost efficiency /accuracyand the staff are motivated to project a good image of the departmentbankandgroup as a thinking is necessary for constant improvement of processes byidentifyingareas of weakness from the information and feedback received from processing and client servicing.

Role Requirements /Education Qualifications / Certifications/ Experience:

This role requires3-5years of overall Banking exposure with 2 years of specialized experience inmanagingPaymentsOperations. Skillsrequiredfor success are:

• FEMA knowledge (Preferably FEDAI certified)

• People and Stakeholders Management.

• Strong Communication and decision-making ability

• Thinking and Problem-solving skills.
• Customer Drive.

Youll achieve more at HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited India