Junior Amazon Connect Support Engineer

Others - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

This role requires a technically skilled professional with 2 years of experience in CCaaS and cloud-based contact center environments. The position focuses on monitoring troubleshooting and ensuring platform reliability using tools like Splunk and Zabbix. Candidates with strong hands-on experience with AWS services including Lambda ALBs Amazon Connect and CloudWatch is essential along with proficiency in at least one scripting language such as Python Perl or PowerShell to support automation and operational efficiency.

Responsibilities:

Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms ensuring high availability reliability and performance across production environments.
Collaborate closely with developers architects and platform owners to establish logging standards enforce monitoring best practices and enable efficient troubleshooting through structured observability frameworks.
Participate in application design discussions to develop end-to-end interaction visibility using Splunk enabling deep operational insights and traceability across contact center workflows.
Troubleshoot and resolve production incidents performing root cause analysis and implementing preventive measures to improve system stability.
Partner with vendor teams to drive operational improvements strengthen monitoring strategies and enhance overall platform observability.
Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk ensuring redundancy and comprehensive performance tracking.
Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.

Qualifications :

Undergraduate degree or equivalent practical experience in Information Technology or a related field.
2 years of hands-on experience in CCaaS environments including monitoring and troubleshooting contact center platforms.
Strong working knowledge of observability and monitoring tools such as Splunk and Zabbix.
2 years of AWS cloud experience including Lambda Application Load Balancers (ALBs) Amazon Connect and CloudWatch.
Proficiency in at least one scripting language such as Python Perl or PowerShell to support automation and operational efficiency.
Excellent communication and collaboration skills with the ability to work effectively across cross-functional teams.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time

Responsibilities:

Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms ensuring high availability reliability and performance across production environments.
Collaborate closely with developers architects and platform owners to establish logging standards enforce monitoring best practices and enable efficient troubleshooting through structured observability frameworks.
Participate in application design discussions to develop end-to-end interaction visibility using Splunk enabling deep operational insights and traceability across contact center workflows.
Troubleshoot and resolve production incidents performing root cause analysis and implementing preventive measures to improve system stability.
Partner with vendor teams to drive operational improvements strengthen monitoring strategies and enhance overall platform observability.
Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk ensuring redundancy and comprehensive performance tracking.
Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.

Qualifications :

Undergraduate degree or equivalent practical experience in Information Technology or a related field.
2 years of hands-on experience in CCaaS environments including monitoring and troubleshooting contact center platforms.
Strong working knowledge of observability and monitoring tools such as Splunk and Zabbix.
2 years of AWS cloud experience including Lambda Application Load Balancers (ALBs) Amazon Connect and CloudWatch.
Proficiency in at least one scripting language such as Python Perl or PowerShell to support automation and operational efficiency.
Excellent communication and collaboration skills with the ability to work effectively across cross-functional teams.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

Apply Now

About Company

Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more

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