Operations and Customer Care Intern

Job Description:VIEOperations & Customer Care

Role Summary

The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks absorbing workload peaks and coordinating internal actions across processes. The position focuses on handson execution basic reporting and process followup to ensure operational continuity accuracy and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support.

Key Responsibilities

Support in Recurring Operational Tasks

• Execute operational activities following established procedures.

• Monitor shared mailboxes and classify/assign incoming requests.

• Perform routine validations and ensure consistency in daily execution.

• Escalate incidents according to defined escalation paths.

2. Internal Coordination & Transversal Support

• Allocate andmonitorcases within internal tools.

• Coordinate actions between internal teams when process dependencies arise.

• Conduct initial documentation checks and support administrative steps in contracting workflows.

3. ProcessFollowup& Basic Reporting

• Prepare simple reports on activities incidents or operational KPIs.

• Maintain updated tracking lists and operational control files.

• Support the maintenance and documentation of procedures.

4. Support in Projects Testing & Improvements

• Participate in testing activities for new tools processes or system enhancements.

• Record results and follow up onidentifiedissues.

• Contribute to minor operational improvements or implementation of new workflows.

Required Skills & Qualifications

Technical Skills

• Good command of Microsoft Office tools (Excel Outlook SharePoint).

• Ability to handle large volumes of data accurately.

• Familiarity with case management or CRM tools is a plus.

Soft Skills

• Strong organizational skills and attention to detail.

• Ability to perform repetitive tasks consistently and with low errorrate.

• Proactive attitude toward detecting issues and seeking clarification.

• Good communicationskills to coordinate withcrossfunctionalteams.

• Collaborative mindset and willingness to learn.

Candidate Profile

• Junior or intermediate profile with strong execution focus.

• Comfortable supporting multiple operational streams and adapting to workload peaks.

• Processoriented structured and reliable in daily task execution.

Work Environment

• Hybrid work arrangementwith flexibility between remote and office-based work

• Collaborative IT team environment reporting to Team Lead

• No on-call rotation or after-hours requirementsunder normal circumstances

• Dynamic energy trading setting with focus on operational excellence

• Fully cloud-based infrastructure with emphasis on AWS technologies

• Opportunity to work on both operational stability and innovative cloud development projects