Teamlead IT Service Desk (fmd) 80 100

This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional as

Teamlead IT Service Desk (f/m/d) 80 - 100 %

Your daily contribution:

• Lead and mentor a local team of Service Desk Technicians Apprentices Agents and Support Staff to ensure their professional growth and development
• Manage all Helpdesk operations as a single point of entry for Switzerland from delivery of frontline technical support to orchestration of incidents service requests or other demands
• Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations including corrective action if necessary
• Identify the need for upgrades configurations or new systems and report to other departments and management
• Implement appropriate KPIs and dashboards to track performance create transparency on issues or problems and allow timely resolutions to protect business continuity and user satisfaction
• Development documentation and execution of training content regarding existing new or changed processes as well as their execution in the ticketing or demand management tools
• Stay up to date with industry trends emerging technologies and best practices in business analysis
• You are expected to process tickets too

Your Profile:

• Bachelors degree in IT (Bsc or FH) TS or adequate certification level
• Proven experience (5 years) in Helpdesk Management deep understanding of frontline technical support and with a track record of successfully leading and managing an international team
• Project management experience in small or medium sized project with the focus on service desk
• Leadership and team-building skills with a focus on fostering a collaborative and innovative work environment

• Fluent in German and proficiency knowledge in English (written and spoken)

Your Personality:

• Ability to act independently and on your own responsibility (self-driving) in your responsible area
• Proactive approach and mindset
• Ability to work effectively in a fast-paced and dynamic environment
• Excellent problem-solving skills
• Exceptional interpersonal skills to work cross-functionally intercultural as well as interact in teams and with outside professionals
• Self-motivated result-oriented and decisive personality with a high level of energy and autonomy
• Strong attention to detail and a commitment to data accuracy and quality

We offer:

• Structured induction process
• Flexible working conditions
• Versatile and autonomous activities and tasks
• Working environment with professional development opportunities
• Participation in job-related training and further education
• Above-average pension fund
• Appreciative and inclusive culture
• Demonstrated lived values that value diversity
• Dynamic international environment with committed employees

Note:
Applications from external recruitment agencies cannot be considered

We look forward to receiving your complete application documents.

Burckhardt Compression AG Location Winterthur I Tobias Wyser Tel.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844 its passionate customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.