Team Lead Revenue Excellence Center
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
To ensure the smooth operation and optimization of our RMS while providing guidance and support to team members on day-to-day basis. The person will collaborate with other departments and external vendors to deliver outstanding support and contribute to the continuous improvement of our revenue management processes
Key accountabilities
- Lead coach and support a team of RMS Support Specialists to ensure high performance and engagement
- Act as a superuser of all RMS used within Accor providing expertlevel functional and technical support
- Serve as escalation point for complex system data or integration issues
- Ensure stability efficiency and optimal usage of RMS across supported hotels and regions
- Drive continuous improvement of support processes documentation and system efficiencies
- Coordinate RMSrelated projects enhancements and new capability deployments
- Ensure knowledge sharing training and upskilling within the team
Key output goals
- High system availability and timely resolution of RMS incidents and requests
- Consistent quality of support delivered to hotels and revenue teams
- Train and develop team members ensuring they have the skills and knowledge needed to excel in their roles.
- Clear and uptodate RMS documentation and troubleshooting guides
- Improved efficiency of support queues and processes
- Successful deployment and adoption of new RMS installation features and enhancements
Qualifications :
- At least 4 years experience in Revenue Management within hospitality
- Super-user of Revenue Management Systems with proven expertise in revenue management
- Strong Working knowledge of PMS (property management systems) CRS (central reservation systems) Channel Management and other hotel systems and onward distribution.
- Advanced knowledge of RMS with strong CRS & PMS understanding
- Strong leadership and people management skills
- Excellent organizational and timemanagement abilities
- Strong analytical and problemsolving skills
- Ability to work autonomously in highpressure environments
- Excellent verbal and written communication skills
- Fluent in English; additional languages (French Spanish Portuguese etc.) a plus
- Passion for supporting hotels and driving revenue performance through systems
Additional Information :
- This position is based in Bangkok
The role involves global collaboration requiring flexibility to accommodate time zone differences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
