GTS Specialist
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Customer Service Specialist (Assist Team)
We are seeking a highly skilled and experienced Customer Service Specialist to join our team! The successful candidate will be responsible for handling frontline escalations assisting agents with questions and issues troubleshooting product problems and collaborating with internal departments to ensure customer satisfaction.
What Youll Do
Handle frontline escalations from customers and provide timely and effective resolutions. Assist agents with questions and issues including troubleshooting product problems. Collaborate with product managers DCs FSC managers and other departments internally to ensure customer satisfaction. Utilize soft skills to handle escalated customers to resolution. Utilize higher technical expertise on products to provide support to customers and agents. Generate trainings and mentor agents as needed to improve knowledge and processes. Communicate feedback effectively as needed to BPOs and other frontline agents.
Who You Are
Do you ever feel like you want to make a bigger impact beyond just doing your job well At our company we share this sentiment and believe in making a positive difference in the world. We understand your commitment to quality and support your continuous learning and development. You also have:
At least 2 years of basic frontline customer service experience.
Ability to handle frontline escalations in a timely and effective manner.
Excellent communication and collaboration skills.
High technical expertise on products.
Ability to create training programs and mentor agents as required to enhance their knowledge and improve processes.
The candidate must possess excellent soft skills to effectively resolve issues with escalated customers.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Detail-oriented and able to multitask effectively.
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Headquartered in the USA, Stanley Black & Decker is the world’s largest tool company with 50 manufacturing American facilities and more than 100 worldwide.
