Managed Services Electrical Supervisor

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The purpose of this position is to manage plan and direct all service activity within our customer base in the Managed Services Environment with a particular focus on the Electrical (UPS/DC/Electrical Infrastructure) aspects. This includes the activities of Sub-Contractors and Vertiv Teams.

Achieve sales targets and manage expenditure within budget and ensure the company image is maintained and upheld at all commonality of process and field deployment where this is required.

Key Responsibilities

Operational Execution:

Manage the day-to-day electrical operations of our key accounts. (UPS DC and Electrical) electrical systems from incoming switchboards transfer switches and generators through to the rack outlets.
Oversee maintenances and conduct power/capacity audits (DC/UPS and electrical for capacity planning) Nationally.
Manage Generator building load tests.
On Call Roster every second week or as required as per staffing requirements and availability.
Co-ordinate activities to ensure SLAs are met.
Raise CRQs in ITSM.
Manage the activity of third-party contractors.
Preparation of monthly reports and financial forecasts.
Attendance at monthly meetings with key customers to review SLA performance.
Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
Provision of electrical quotations to ensure consistency.
Building and maintaining close relationships with customer.
Able to travel interstate when and if required. (25%)

Continuous Improvement:

Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with theManaged Services Manager.

Planning Process and Reporting:

Work collaboratively with theManaged Services Manager to develop short- and long-range business plans.
Initiate lead and manage an extensive and diverse range of projects which increase operational sales performance.
Proactively work with cross functional key stakeholders to identify and address business improvement opportunities.

WHS Environment & Quality:

Comply with all Work Health & Safety Environment and Quality obligations
Actively promote safety in the workplace
To assist the Finance division in resolving accounts payable issues.

Employees reporting to Incumbent	Currently no Direct employees report into this position
Main contacts within Company	Market Unit Leadership Team ANZ Services Team Project Management Team National Service Sales Manager Business Development Managers Technical Support Group Finance
Main contacts outside the Company	Customers Contractors Suppliers
Education/Qualification:	Trade or Engineering qualifications desirable
Specialist Knowledge:	Servicing Critical Infrastructure in a 24/7 environment Previous experience with Data Centre or Telecommunications sectors would be an advantage Previous exposure to a service project management environment Exposure in the Electrical Contracting Service Industry Exposure to switchboard design and maintenance will be highly regarded
Practical Experience:	High level interpersonal and negotiation skills Sub-Contractor Management Business Process Improvement Service management Forecasting & financial acumen Project management
Personal Characteristics:	Communication skills Collaboration Leadership skills Business acumen Problem solving skills Customer Service Agility

Required Experience:

Manager

DescriptionThe purpose of this position is to manage plan and direct all service activity within our customer base in the Managed Services Environment with a particular focus on the Electrical (UPS/DC/Electrical Infrastructure) aspects. This includes the activities of Sub-Contractors and Vertiv Tea...

Description

Achieve sales targets and manage expenditure within budget and ensure the company image is maintained and upheld at all commonality of process and field deployment where this is required.

Key Responsibilities

Operational Execution:

Manage the day-to-day electrical operations of our key accounts. (UPS DC and Electrical) electrical systems from incoming switchboards transfer switches and generators through to the rack outlets.
Oversee maintenances and conduct power/capacity audits (DC/UPS and electrical for capacity planning) Nationally.
Manage Generator building load tests.
On Call Roster every second week or as required as per staffing requirements and availability.
Co-ordinate activities to ensure SLAs are met.
Raise CRQs in ITSM.
Manage the activity of third-party contractors.
Preparation of monthly reports and financial forecasts.
Attendance at monthly meetings with key customers to review SLA performance.
Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
Provision of electrical quotations to ensure consistency.
Building and maintaining close relationships with customer.
Able to travel interstate when and if required. (25%)

Continuous Improvement:

Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with theManaged Services Manager.

Planning Process and Reporting:

Work collaboratively with theManaged Services Manager to develop short- and long-range business plans.
Initiate lead and manage an extensive and diverse range of projects which increase operational sales performance.
Proactively work with cross functional key stakeholders to identify and address business improvement opportunities.

WHS Environment & Quality:

Comply with all Work Health & Safety Environment and Quality obligations
Actively promote safety in the workplace
To assist the Finance division in resolving accounts payable issues.

Employees reporting to Incumbent	Currently no Direct employees report into this position
Main contacts within Company	Market Unit Leadership Team ANZ Services Team Project Management Team National Service Sales Manager Business Development Managers Technical Support Group Finance
Main contacts outside the Company	Customers Contractors Suppliers
Education/Qualification:	Trade or Engineering qualifications desirable
Specialist Knowledge:	Servicing Critical Infrastructure in a 24/7 environment Previous experience with Data Centre or Telecommunications sectors would be an advantage Previous exposure to a service project management environment Exposure in the Electrical Contracting Service Industry Exposure to switchboard design and maintenance will be highly regarded
Practical Experience:	High level interpersonal and negotiation skills Sub-Contractor Management Business Process Improvement Service management Forecasting & financial acumen Project management
Personal Characteristics:	Communication skills Collaboration Leadership skills Business acumen Problem solving skills Customer Service Agility

Required Experience:

Manager

Key Skills

Controlling Experience
E & I
Distributed Control Systems
Electrical Experience
NEC
Microsoft Outlook
Maximo
CMMS
Schematics
Maintenance
Programmable Logic Controllers
Supervising Experience

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About Company

Vertiv Group

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more

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