Assistant Vice President Platform Engineering Lead – ServiceNow

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovative-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Assistant Vice President - Platform Engineering Lead ServiceNow
Role Summary
We are seeking an experienced Platform Engineering Lead to build and lead a next-generation ServiceNow Platform Engineering Tower inside our global delivery organization. This role will transform ServiceNow delivery from configuration-centric execution to an engineered AI-ready and scalable delivery model.
You will own the DevOps CI/CD ATF automation Observability and GenAI enablement capabilities that power every regional delivery pod (Americas Europe India and Global Support). The ideal leader blends deep ServiceNow engineering disciplined software delivery and the ability to scale frameworks across 50 enterprise programs.

Key Responsibilities
Platform Engineering Strategy & Leadership
-Define and operationalize the Platform Engineering Charter covering CI/CD ATF automation observability and AI enablement.
-Partner with regional delivery heads to ensure engineering maturity and code quality across programs.
-Lead the Accelerator Factory; develop reusable subflows and GenAI governance components.
-Establish engineering standards aligned to Now Create ISO 9001 and CMMI.
CI/CD DevOps & Automation
-Design and operate a unified ServiceNow CI/CD pipeline (ServiceNow DevOps / GitHub Actions / 3rd Party).
-Integrate ATF suites code scanners and rollback logic for fully automated releases.
-Automate multi-instance deployments for SPO APO HRSD ITSM IRM and FSO.
-Ensure traceability from design build deploy validate with quality gates.

Quality Observability & FinOps
-Implement Performance Analytics and external telemetry dashboards for latency SLA and release health.
-Establish a Zero Surprise Delivery Framework linking test readiness and CI/CD health.
-Define Model Economics Dashboards for token usage and AI cost forecasting.
AI-Ready Delivery Enablement
-Integrate model governance and prompt versioning with data and AI teams.
-Co-develop domain accelerators (SPO / APO / HRSD) to enable autonomous and self-auditing workflows.
-Embed GenAI - NADI and LLM patterns into the platform (Prompt Registry CAG context injection RAG retrieval)

Governance People & Community Building
-Mentor developers and architects; build a Platform Engineering Guild for training and certification.
-Partner with HR and Delivery Ops to define career paths for DevOps and AI-Ops talent.
-Lead a global team of 1014 engineers across CI/CD QA automation integration and observability.

Qualifications we seek in you!
Minimum Qualifications
-ServiceNow Expertise: Good experience in ServiceNow engineering or architecture. Hands-on expertise in CI/CD (Jenkins GitHub Actions or ServiceNow DevOps) ATF IntegrationHub and Scoped App development.
-Engineering Leadership: Proven experience leading DevOps or Platform Engineering teams in large-scale multi-region ServiceNow or SaaS programs (10 instances).
-Automation & Testing: Strong knowledge of Automated Test Framework (ATF) regression automation and test data design strategies.
-AI / LLM Familiarity (Preferred): Exposure to Retrieval-Augmented Generation (RAG) Context-Aware Generation (CAG) and prompt engineering concepts.
-Toolchain Exposure: Experience with GitHub Enterprise Jenkins Azure DevOps Splunk/Grafana JIRA and ServiceNow Performance Analytics.
-Delivery Context: Background in Finance Procurement HR and IT towers within a Global System Integrator (GSI) governance framework.
-Certifications: ServiceNow Certified Implementation Specialist (CIS any 2 modules). ServiceNow DevOps Micro-certification Agile Scrum Master certification. Preferred: Certified Technical Architect (CTA) or PMP.

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.