IT Technician I

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery development and manufacturing of new drug therapies to get them faster to people who need them. No matter your role we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development Customer Focus Quality and Excellence Respect and Integrity we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people like you to join our growing team! Whether youre a recent college graduate or seeking your next career opportunity its time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role
The IT Technician level I is responsible for providing first level support to Altasciences users in their usage of the tools provided by the Altasciences IT department such as computers telephones software laptops mobile phones. The IT Technician level I responds to and tracks user requests and solutions via an automated Helpdesk System.

What Youll Do Here

• Provide accurate and creative solutions to user problems.

• Enhance and develop quality support methods and communication skills through coaching feedback.

• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.

• Research resolve and respond to questions received via phone calls emails in a timely manner.

• Participate in team projects that enhance the quality or efficiency of help desk service.

• Through the Helpdesk system log calls and document the issue the communication and the solution of the incident.

• Identify recurrent problems and help users to resolve them.

• Troubleshoot problems encountered by staff members user account email and user profiles creation / management.

• Prepare computers following the procedure in place for delivery to employees loading them with the appropriate software and operating system.

• Suggest improvements and upgrades to hardware and software.

• Train user in the proper use of hardware and software.

What Youll Need to Succeed

• Professional or College degree in an IT-related program. Pertinent experience may be considered in lieu.

• Bilingual fluent in both French and English.

• Demonstrated technical skills with the ability to learn new equipment and procedures quickly.

• Excellent customer service skills.

• Excellent organizational and time-management skills.

• Excellent diagnostic and problem-solving skills.

• Ability to effectively prioritize tasks.

• Able to work independently under tight deadlines and as part of a team.

• Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 10 and Cisco Phone Equipment.

• Basic to Intermediate knowledge of PC and laptop hardware.

• Basic to intermediate knowledge in mobile smartphones iPhone Android.

• Basic to Intermediate knowledge in Microsoft Office printer management DHCP DNS TCP/IP Active Directory Remote Desktop Services AirWatch Mobile Device Management Windows Deployment Services WDS Antivirus software and VPN technology.

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of IT Technician including but not limited to for the following reasons:

• The requirement to have study protocols designs and clinical research documents written and documented in English as required by industry regulatory agencies.

• The employee communicates frequently with Altasciences employees across Canada and the United States. As such English is the main language used to correspond between offices.

• The employee frequently communicates with English-only customers outside the province of Quebec.

What We Offer

• On site position at our Montreal site (1200 Beaumont) - free parking for employees in front of Metro LAcadie

• Available to go to our Laval site (575 Armand Frappier) - free parking for employees accessible by Metro Montmorency and by bus.

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences Benefits Package Includes:

• Health/Dental/Vision Insurance Plans

• 401(k)/RRSP with Employer Match

• Paid Vacation and Holidays

• Paid Sick and Bereavement Leave

• Employee Assistance & Telehealth Programs

• Telework when applicable

Altasciences Incentive Programs Include:

• Training & Development Programs

• Employee Referral Bonus Program

• Annual Performance Reviews

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MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract develop and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age race color religion creed sex sexual orientation gender identity national origin disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!