Associate Director, Retail Sales, Japan Client Group

Why work for us

A career at Janus Henderson is more than a job its about investingin a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success and are at the heart of everything we do:

Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust

If our mission values and purpose align with your own we would love to hear from you!

Your opportunity

The Japan Retail Sales Team is responsible for performing a variety of activities related to client acquisition client servicing and administrative support services for existing and new institutional/Financial Intermediary clients. The type of support varies and may include delivering analytical materials used during client reviews; coordinating and preparing client marketing materials coordinating client meetings with Sales staff coordinating administrative activities with internal staff initiating client contact to address servicing needs and resolving routine administrative and operational problems

• Manage new client accusation activities including pitching strategies to clients/local partners and providing information to clients.
• Act as primary point of contact for existing clients (mostly Retail clients) as well as primary contact for client issues.
• Attend regular and non-regular client review meetings and due diligence meetings.
• Manage the communication process by gathering prospective clients business requirements and transmitting them to internal counterparties located in Denver Miami London Singapore and Hong Kong.
• Manage client communication regarding internal support requirements to clients ensuring quality customer service
• Responsible for maintaining the database for Tokyo clients including documentation and recording of all client interactions (this may include Sales Office interactions) and updating client information
• Assist in establishing internal policies and procedures when requested
• Assist in coordinating the preparation of client materials which may include routing items for legal/compliance review maintaining marketing calendars coordinating distributions and mailings maintaining marketing supply inventory and preparing client reports and statements
• Research and resolve routine customer problems following established procedures
• Assist with departmental projects as requested
• Liaise with counterparts in London Denver Singapore Australia and Hong Kong
• Carry out additional duties as assigned

What to expect when you join ourfirm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities

Must have skills

• Excellent communication skills
• Native Japanese speaker
• High level of English proficiency (reading writing and speaking)
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Strong interpersonal and customer service skills
• Able to work independently and within a multi-cultural global team environment
• Knowledge of the Japanese asset management industry
• In depth experience in a client relations/account management role or sales support/sales assistants role in the asset management industry
• Relevant experience in the securities or banking industry will also be well regarded
• Project management/project coordination experience preferred
• Client issue resolution experience preferred
• Intermediate to strong computer skills in MS Word Excel and PowerPoint with the ability to learn various CRM too

Nice to have skills

• Certified Member Analyst (CMA) The Securities Analysts Association of Japan (SAAJ)
• Level 1 Financial Planner (FP1)
• Class-1 Securities Sales Representative

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at

Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company department team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation pension/retirement plans and various health wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.

Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position.

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.