IT Product Management Intern (full time 6 months)

IT Product Management Internship

The Church of Jesus Christ of Latter-day Saints is looking for Product Management interns to help interact with customers engineers project managers and other team members throughout the lifecycle of a technology product or service.

If you are an upbeat and dedicated individual who loves to work with customers and you are looking for a technical internship keep reading!

About:

This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

A Day in the Life:

Get experience supporting systems and delivering services to users at Church headquarters and millions of users throughout the world.

Our interns will work independently or in group settings to:

Gather business requirements for technology solutions for global customers

Work with project managers and engineers to make sure product specifications address the customer business requirements

Manage metrics and craft executive reports

Elicit customer requirements

Assist team with marketing campaigns

Respond to customer feedback

Assist with product launch activities including:

You will provide product support

Provide end-user training when needed

Initiate reports on product/service adoption rates

Monitor support requests regarding needed product improvements

Develop reports on product usage stats

Assist in making recommendations when a product needs to be replaced retired or improved

Work with state-of-the art tools to help develop enterprise solutions

Mentor with highly experienced IT professionals

We hasten the Lords work

You will be a member of a creative spiritual and highly motivated team and culture

We are committed to the well-being of our employees and supporting them in becoming their best self. Our focus on physical and mental health financial security and personal and professional development helps employees create more energy purpose and balance in life.

This specific role will be involved with the following:

Provide technology support for Church Areas and regions helping ensure reliable and effective use of systems.

Champion onboarding processes and technology platforms for Stake and Ward Technology Specialists.

Leverage AI to create support content that is clear accessible and easy to consume for end users.

Apply AI solutions to help automate and improve internal processes within the group.

Create and analyze reports to understand usage of support materials and make data-driven recommendations to enhance support.

Analyze feedback from surveys interviews and other sources to identify trends and recommend improvements.

Work Schedule:

This is a 40 hour per week internship that is expected to last approximately 6 months. Normal office hours are between 8:00am-5:00pm Monday through Thursday.

The office is located in Riverton UT. This position is a hybrid office one week per month.

Benefits:

Full time interns are eligible to enroll in a high deductible medical plan.

Qualifications:

You should be currently enrolled or within one year of your graduation date from an accredited college or university

Solid business presentation skills (articulates technical concepts clearly - visually and verbally)

Technology background is desired for this internship.

Excellent communication skills for interacting with and providing information to management levels will be needed.

Project management experience is desired.

Understanding of marketing concepts (experience/portfolio a plus)

Familiarity with the following tools/technologies:

o Microsoft SharePoint

o ServiceNow

o Endpoint Management

o LucidChart

o HTML

o Microsoft PowerBI

o Microsoft Power Automate

o Artificial Intelligence

Good technical and creative writing skills

Strong analytical skills

Experience with information management systems

Experience in Windows environment and tools especially Excel

Strong influence skills are required

Apply/Screening Process:

Please Note: All positions are subject to close without notice.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race national origin color gender pregnancy marital status age disability genetic information veteran status or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.