Senior Deal Operations Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Deal Operations Analyst

Department & Team: Operations Excellence Deal Operations

Job Reports to: Associate Manager Deal Operations

Job Summary

The Senior Deal Operations Analyst is a vital member of the Global Commercial organization providing concierge assistance and operational deal support to the Field for QTC activities necessary to execute revenue. Sales is our customer. The Senior Deal Operations Analyst reports to the Associate Manager Deal Operations and has the opportunity to learn about and grow within all areas of Genesys.

Major Responsibilities/Activities

• Be a main point of contact for Global Sales and Renewal teams in navigating quote tools quote- to-cash processes and any associated challenges submitted via a ticketing portal.
• Conduct virtual 1:1 walk-through calls with Sales as necessary to resolve issues answer questions on quoting and programs and navigate Salesforce tools.
• Facilitate answers and resolutions with internal departments on Sales behalf.
• High level understanding of Quote to Cash practices and system tools necessary for deal execution.
• Connect Sales with internal subject matter experts i.e. Deal Desk Order Management Licensing Product Management IT etc. as appropriate.
• Inform IT and Quote to Cash BPA team of system bugs and challenges and follow-up with teams to resolve.
• Perform projects as assigned by management.
• Shows initiative volunteers for additional tasks offers suggestions and actively participates in team meetings.
• Remote position. Periodic visit to office and minimal travel as necessary.

Minimum Requirements

• Ability to work 4am-1pm Manila timezone
• 2-5 years of relevant experience and using Salesforce.
• Ability to multi-task prioritize and be detail-oriented.
• Team player who enjoys working in a team environment.
• Flexible and adaptable to constant and rapid change in process organization and protocols
• Experience with Microsoft Office (e.g. Word Excel PowerPoint); and Adobe Acrobat Pro DC.
• Creative and critical-thinking skills.
• Bachelors degree in business business development communications customer experience or operations.
• Ability to resolve or address a query independently without requiring manager assistance
• Expert customer service skills.
• Strong verbal and written communication skills.

Ideal Candidate

• You possess initiative and proactiveness.
• You are comfortable working with international teams and different cultures.
• You are empathetic to your co-workers.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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