Housing Solutions Case Manager

Status: Full-Time Non-Exempt
Pay: $22.50/hour
Schedule: Monday-Friday 9:00 a.m. - 5:30 p.m.

Mission Statement: To be a leader in ending homelessness by providing a unique system of dignified housing opportunities programs and supportive services.

Benefits Offered:

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Job Summary: The Housing Solutions Case Manager under the direction of the Housing Solutions Manager is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients evaluates the effectiveness of housing plans and tracks progress made by clients toward their housing goals. This position advocates for and supports clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.

Essential Duties and Responsibilities:
Program Oversight

• Attend FST/MDT and weekly CES meetings as assigned; maintain an assigned caseload

• Provide comprehensive case management (intakes stabilization and housing plans goal setting referrals monitoring)

• Apply client-centered trauma-informed harm reduction and motivational interviewing approaches

• Assist clients with housing search landlord engagement mediation habitability inspections recertifications employment barriers and follow-ups

• Empower clients to achieve quality outcomes and sustain housing

• Maintain accurate timely documentation (GIRP notes HMIS entries master logs case files)

Team Responsibilities

• Collaborate with staff interns volunteers leasing agents and community partners to support client housing goals

• Participate in staff meetings supervision trainings and monthly Housing Solutions meetings

• Foster a positive team environment; adapt to a fast-paced workload with professionalism and empathy

Administration

• Ensure timely accurate documentation and data entry; upload required backup materials

• Maintain confidentiality in compliance with HIPAA

• Support program activities partnership development and data collection efforts

• Respond promptly to calls/emails; manage priorities independently

Requirements:
Education and Experience

• Bachelors degree in social work or a related field and/or four years of experience in social work or human services in a public or private organization (required)
• Experience working with the homeless population is highly preferred

General

• Valid California drivers license proof of insurance and a reliable vehicle required; must be comfortable using a personal vehicle for home visits shelter visits and community-based meetings
• Ability to work effectively with a diverse population and demonstrate ethical behavior
• Ability to plan organize and prioritize duties
• Ability to perform crisis intervention as needed
• Ability to communicate clearly both verbally and in writing
• Ability to maintain a positive professional and safe environment while on duty
• Ability to establish and maintain effective working relationships with clients landlords social workers and other service providers
• Ability to work in a fast-paced environment while maintaining confidentiality of sensitive client information
• Dependability responsibility and respectful communication skills
• Proficiency in Microsoft Office programs and basic typing email and internet skills
• Ability to work some weekends and/or evenings to respond to crisis situations as needed
• Fluency in Arabic Farsi Spanish and Vietnamese is of significant value

Physical Requirements

• Ability to lift bend push and pull up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer