Sessional Lecturer, INF2224H Service Design

University of Toronto
Faculty of Information

Sessional Lecturer

Summer Term 2026 Session F (May June)

INF2224H Service Design

Course Description:This course (INF2224H Service Design) examines the methods and theories of Service Design. Students will apply service design methods such as touchpoint mapping service blueprinting storyboarding ethnomethodological service enactments and video prototyping. The course examines the underlying theories of service design and the enablers and drawbacks of applying service design within a variety of organizational contexts.

The course will emphasize studio-based learning and discussions of strategies for understanding and responding to the needs of service-based organizations. Each student will examine and demonstrate the applications of service design within a chosen organization. Throughout the course students will also work on a major group design project. An emphasis will be placed on applied learning projects in which students will partner with service-based organizations to complete their course project. Additional mentors and speakers will round-out the educational experience so that students appreciate the breadth of applications and opportunities to apply this growing discipline.

INF2224H Service Design

Estimate of the course enrolment: 35

Estimate of TA Support: None anticipated. Estimate of 75 hours with enrollment of 36 or greater. Allocation of TA hours if any will be based on enrolment numbers.

Class Schedule:TBD. You are required to be located in geographical proximity to the applicable University premises in order to attend and perform your duties on University premises as of the Starting Date.

Sessional dates of appointment: May 1 2026 June 31 2026

Salary:
Sessional Lecturer I: $10696
Sessional Lecturer I Long Term: $11445
Sessional Lecturer II $11445
Sessional Lecturer II Long Term: $11713
Sessional Lecturer III: $11713
Sessional Lecturer III Long Term: $11986

Please note that should rates stipulated in the collective agreement vary from rates stated in this posting the rates stated in the collective agreement shall prevail.

Qualifications:Preferably candidates will have a completed or nearly completed PhD degree in an area related to the course or a Masters degree plus extensive professional experience in an area related to the course. Teaching experience is preferred.

Brief description of duties:Preparing course materials; delivering course content (e.g. seminars lectures and labs); developing and administering course assignments tests & exams; grading; holding regular office hours.

Application Deadline:March 2 2026

Application Process: Applicants must submit a CV and a completedCUPE 3902 Unit 3 application formin one pdf file to the attention of:

Nafiseh Yazdian Administrative Coordinator
Faculty of Information 140 St. George StreetUniversity of Toronto


This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement. Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II and Sessional Lecturer III in accordance with Article 14:12.