Digital Solution Advisor Manager Italian Speaker

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

SAP Digital is a leading innovative organization delivering scalable high quality and personalized customer experiences across the full customer journey. We support SAPs Customer Success board area with methodologies digital engagement models and solution expertise to help customers adopt expand and gain measurable value from SAPs portfolio. Our valuesBuild bridges not silos embrace differences keep the promise stay curious tell it like it is and live the leadership credoguide our actions daily.

Role Purpose
The Digital Solution Advisor Manager leads develops and inspires a team of Digital Solution Advisors (DSAs) ensuring the delivery of consistent high impact digital engagements that follow SAPs three guiding principles:
1. Map Capabilities to Customer Priorities
2. Embody a Digital Mindset
3. Orchestrate Engagement with the Broader Team

The Manager ensures operational excellence coaching and innovation across customer engagement motions within the Customer Value Journey (CVJ) driving adoption expansion and customer success.

Key Responsibilities
1. Business Contribution & Presales Excellence
The DSA Manager ensures the team contributes effectively to pipeline creation deal progression and solution qualification by:
Collaborating closely with sales teams to understand customer requirements and ensure solution alignment.
Overseeing preparation and delivery of demos discovery sessions solution mapping and Fit to Standard analysis in alignment with CVJ responsibilities.
Monitoring presales activities and ensuring alignment to overall business objectives.
Ensuring use of standardized assets templates and digital-first delivery approaches.

2. Team Leadership & People Development
The Manager fosters a high-performing digitally fluent team through:
Providing clear guidance coaching and mentoring to DSAs.
Setting measurable objectives and performance expectations across CVJ accountabilities.
Ensuring all team members develop deep SAP product knowledge industry expertise digital communication skills and executive presence.
Managing hiring onboarding and continuous learning aligned with SAPs digital talent journey.

3. Innovation & Continuous Improvement
The Manager drives innovation in digital presales by:
Staying current on emerging technologies industry trends and SAP solution advancements to elevate team capabilities.
Encouraging experimentation creative problem-solving and knowledge sharing across the team.
Acting as a feedback conduit between DSAs product teams and leadership to refine SAP offerings and improve customer impact.
Ensuring the team contributes to SAPs portfolio of digital content best practices and enablement assets.

4. Cross-Functional Collaboration
The DSA Manager acts as a connector across digital sales roles ensuring seamless teamwork throughout the customer journey:
Partnering with Digital Sales Digital Value Advisory and other VAT roles to ensure consistent engagement across discovery qualification and deal orchestration.
Supporting governance around opportunity progression customer handover and execution of internal practices (Deal Management Demand Management Adoption/Renewal motions).
Aligning with Marketing Product Delivery and Partner teams to ensure unified messaging and customer experience.

Experience & Qualifications

Bachelors degree (MBA preferred).
810 years experience in presales or similar customer-facing roles in technology including at least 2 years in leadership.
Proven ability in solution storytelling demos handling technical objections and leading digital-first engagements.
Strong understanding of SAP solution portfolio public cloud LoB solution areas business processes and integration concepts.
Fluent in English and Italian
Excellent digital communication stakeholder management and virtual presentation skills.
Preferred
Experience guiding teams in high-volume standardized digital presales models.
Ability to coach DSAs across skills such as executive presence virtual stakeholder management digital communication AI driven advisory and data driven decision-making.
Familiarity with SAPs Customer Value Journey internal operational practices and presales RACI frameworks.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447746 Work Area: Presales Expected Travel: 0 - 10% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid