Loan Servicing Specialist IV

Join a team where your precision and ownership keep homeowners on track and build trust with every payment. You will grow your career while sharpening finance operations and problemsolving skills in a supportive collaborative environment. You will gain exposure to complex escrow and payment operations and crossfunctional projects that expand your impact. Be part of a culture that values learning mobility and your voice. Your work will help deliver reliable solutions for our customers every day.

Job Summary
As a Loan Servicing Specialist IV in the Cash Department you ensure timely escrow disbursements accurate mortgage payment processing and precise account management. You bring a qualityfirst mindset to reconciliations and documentation while communicating clearly with customers and partners. You contribute to a highperforming team that prioritizes accuracy service and operational excellence. You will help identify issues early surface risks and drive continuous improvements that make processes simpler and more reliable.

You will work closely with colleagues in operations finance and technology to resolve exceptions improve controls and enhance customer outcomes. You will use loan servicing tools and Microsoft Excel to analyze accounts validate data and generate reporting that informs decisions. You will help uphold regulatory and policy standards while meeting daily production goals and deadlines. This role rewards curiosity ownership and a commitment to doing things right the first time.

Job Responsibilities

• Disburse escrow payments and process mortgage payments in accordance with policies and procedures.
• Perform escrow analysis and reconcile accounts to ensure accuracy and compliance.
• Review research and resolve payment exceptions discrepancies and unapplied funds.
• Maintain complete auditable records and documentation for all transactions.
• Communicate clearly with customers internal partners and external parties in writing and verbally.
• Utilize loan servicing systems and Microsoft Excel to manage accounts and produce reports.
• Monitor key deadlines to ensure ontime disbursements and prevent penalties or shortages.
• Collaborate with crossfunctional teams to troubleshoot issues and improve processes.
• Identify control gaps propose solutions and escalate risks promptly to leadership.
• Adhere to regulatory policy and quality standards across all work activities.
• Support related cash management and receivables activities as needed.

Required Qualifications Capabilities and Skills

• 3 years of experience in loan operations accounts receivable escrow analysis or a related financial services role.
• Proficiency with Microsoft Excel and experience with loan servicing software.
• Accounting experience with reconciliations and ledger entries.
• Strong attention to detail and organizational skills with a focus on accuracy.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Experience operating in a fastpaced deadlinedriven setting.
• Proven problemsolving skills and ability to manage multiple priorities.
• High level of integrity discretion and professionalism.

Preferred Qualifications Capabilities and Skills

• Bachelors degree in finance business administration or a related field.
• Knowledge of mortgage servicing and escrow processes including applicable regulatory requirements.
• Experience leading or contributing to process improvement initiatives.
• Customer service experience within financial services.
• Experience handling sensitive and confidential matters with sound judgment.
• Advanced Excel skills such as pivot tables lookups and reconciliations.
• Exposure to metrics reporting and continuous improvement methodologies.

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will be fulltime in office on a 40hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorgan Chases review of criminal conviction history including pretrial diversions or program entries.