Call Center Agent

Call Center Customer Service Agent

Full-Time $18.00 per Hour

We are seeking a dependable and customer-focused Call Center Customer Service Agent to join a structured high-volume contact center environment. This position is ideal for professionals who excel in phone-based customer interactions follow established processes with precision and are committed to delivering a positive caller experience.

The selected candidate will manage routine inbound inquiries navigate multiple systems and apply standard scripts and procedures to resolve customer concerns efficiently and accurately.

Compensation

• $18.00 per hour
• Full-time opportunity

Training Schedule

• Monday through Friday
• 10:30 AM - 5:00 PM
• Training duration is typically 2 to 6 weeks with the possibility of an additional 2 weeks based on performance and readiness.

Work Schedule After Training

• Monday - Thursday:9:30 AM - 6:00 PM
• Friday:8:30 AM - 5:00 PM

Key Responsibilities

• Respond to inbound telephone inquiries using standard scripts and established procedures.
• Navigate multiple computer applications to research and resolve caller issues.
• Gather and verify information to accurately address customer questions and concerns.
• Communicate appropriate resolution options in a clear professional and timely manner.
• Escalate complex or non-routine issues to senior-level representatives when necessary.
• Participate in team meetings and contribute recommendations to improve workflow efficiency and service effectiveness.
• Provide functional guidance and informal training support to newly hired team members as needed.
• Complete additional duties as assigned to support departmental operations.

Qualifications

• Minimum 1 year of call center experience required.
• High School Diploma or GED.
• Strong oral communication skills with the ability to articulate information clearly and confidently.
• Excellent attendance and punctuality record.
• Proficiency in PC navigation and keyboarding skills.
• Strong interpersonal skills with a professional and positive demeanor.
• Ability to follow structured guidelines scripts and supervisory direction.

This role offers a stable schedule structured training and the opportunity to grow within a professional call center environment. Candidates who are detail-oriented reliable and motivated to deliver consistent customer service performance are encouraged to apply.

Alternate Search Titles -Customer Service Representative Inbound Call Center Representative Call Center Support Specialist Contact Center Agent Customer Care Associate Client Services Representative Phone Support Representative

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.