Online Help Desk Agent
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Online Help Desk Agent at Measutronics
Job Responsibilities:
- Provide customer support via online channels such as chat email and social media
- Address customer inquiries troubleshoot technical issues and provide solutions
- Document and track customer interactions and resolutions in the system
- Collaborate with other departments to escalate and resolve complex issues
- Ensure customer satisfaction by delivering high-quality service and timely responses
Essential Qualifications:
- Excellent communication skills both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic understanding of technical support concepts and software applications
- Customer-centric approach with a positive attitude
Desired Experience:
Minimum of 1 year experience in a customer service or help desk role
Experience with CRM software and ticketing systems is a plus
Salary & Benefits:
The salary for this position will be based on experience and qualifications. Measutronics offers competitive compensation packages and benefits including health insurance retirement plans paid time off and professional development opportunities.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
