Senior Specialist, Client Onboarding & Engagement
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Deliver exceptional client consultation and client onboarding experience.
Lead onboarding meetings and customize training sessions to ensure successful implementation and rapid adoption.
Serve as the primary contact throughout onboarding providing hands-on support technical guidance and troubleshooting to deliver a consistent high-quality experience.
Coordinate with internal teams for a seamless transition from sales through onboarding to engagement.
Proactively identify and resolve client concerns supporting resell and relationship recovery efforts as necessary.
Partner with broader revenue team to develop and implement strategies that enhance engagement support renewals and price increase and foster long-term loyalty.
Collaborate with product and strategy teams to relay client feedback and contribute to solution enhancements that improve onboarding and engagement.
Serve as an expert guide on Nasdaq eVestment solutions providing clients with reliable and insightful assistance throughout their journey.
Qualifications
- Candidates with experience in private markets are in leveraging Nasdaq eVestment solutions.
- 5 years of relevant experience.
- Background in client onboarding engagement or relationship management within financial services or SaaS industries.
- Mastery of project management and presentations.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Collaborates effectively with cross-functional teams.
This position can be located in Atlanta and offers the opportunity for a hybrid work environment (at least 3 days a week in officesubject to change) providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
Were proud to offer a competitive rewards package that is meaningful recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaqs overall success.
In addition to base salary Nasdaq offers significant other compensation (annual bonus/commissions and equity) benefits and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate including but not limited to: skill set experience education/training business needs and market demands.
Nasdaqs programs and rewards are intended to allow our employees to:
- Secure Wealth: 401(k) program with 6% employer match Employee Stock Purchase Program with 15% discount Student loan repayment program up to $10k Company paid life and disability plans Generous paid time off
- Prioritize Health: Comprehensive medical dental and vision coverage Health spending account with employer contribution Paid flex days to support mental wellbeing Gym membership discounts
- Care for Family: Hybrid home/office schedule (for most positions) Paid parental leave Fertility benefits Paid bereavement leave
- Connect with Community: Company gift matching program Employee resource groups Paid volunteer days
- Grow Career: Education Assistance Program Robust job skills training and Professional development opportunities
For more information visit Nasdaq Benefits & Rewards Career page.
Required Experience:
Senior IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
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