PROGRAM COORDINATOR, Surplus Retail Operations

Position Purpose

Maintenance & Construction: Materials Management has an outstanding opportunity for a Program Coordinator Surplus Retail Operations.

Under the direction of the Program Support Supervisor for Surplus Retail Operations the Program Coordinator will serve as the primary contact for the Surplus Property retail store operations and activities.

The person in this position must be experienced with front-line customer service support via email phone and in-person visits and highly skilled at interfacing with and assisting the campus community and general public. The ability to problem-solve collaborate cross functionally with other programs and thrive in an environment with many moving parts are strong attributes for this position.

Primary Duties and Responsibilities

• Serve as the primary contact for the surplus property retail store operations. Advise the campus community governmental agencies non-profit organizations and the general public regarding the policies and procedures for acquiring surplus property and ensure compliance with University policies and procedures WACs and RCWs with regard to the acquisition of state surplus property.

• Coordinate surplus retail store operations. Receive separate evaluate price and sell surplus property. Research pricing markets identify potential buyers. Maintain and update merchandise presentation to maximize the use of warehouse space and accommodate incoming surplus property.

• Conduct retail store sales of surplus property to University of Washington departments state and local governmental agencies non-profit organizations and the general public. Follow department cash handling policies and guidelines. Prepare and process sales receipts; receive and process sale revenue. Generate daily cash sales report and reconcile reports with sales receipt forms and cash revenue received. Complete sections of cash report as required. Process and handle charge sales; reconcile credit card merchant reports with sales receipt forms.

• Promote Surplus retail sales activities. Update and maintain retail store inventory listings and online auctions. Create content for social media accounts. Develop marketing communication campaigns including email enewsletters signage and advertisements.

• Assist in preparing warehouse for public stores and special events.

• Maintain and update government agency and non-profit eligibility and reseller and tax-exempt buyer files. Conduct annual audits and reviews.

• Monitor Surplus email account; respond to inquiries for information. Bring forward customer feedback for review and analysis by Program Support Supervisor and Moving & Surplus Manager.

• Create improve and maintain program procedures.

• Conduct physical inventories of merchandise as scheduled and/or directed. Direct and review the work of and provide training and coaching to student assistants. Provide direction and assignments to Moving and Surplus staff working in the Surplus Store.

• Identify hazardous materials such as sharps chemicals asbestos lead mercury radioactive producing devices lasers etc. Follow handling and disposal guidelines; submit inquiries and disposal requests to EH&S.

• Provide customer assistance including loading and unloading property and order fulfillment. Safely operate material handling equipment used in receiving and retail areas within the store and warehouse and when loading and unloading property.

• Participate in organizational division unit and work group programs: Balanced Scorecard Lean Process Improvement and other business efforts to improve workplace practices and processes to add value to the services provided.

• Provide coverage for other Surplus Program Coordinators during planned and unplanned absences.

• Assist with special projects as assigned. Perform additional duties as assigned.

Core Competencies

• Demonstrate personal integrity and trustworthiness

• Manage stressful situations and changing priorities effectively

• Anticipate recognize and resolve problems

• Be responsible and accountable

• Use organizational skills and provide attention to details

• Maintain a positive optimistic and success-oriented attitude

• Exercise professional demeanor which includes being tactful and courteous

• Exhibit a professional work ethic

• Continuously promote a safe work environment

• Willing to learn and understand the terms and concepts of our DEI culture and commit to being a part of creating and maintaining a diverse equitable respectful and inclusive workplace.

• Demonstrate a commitment to growth learning and self-awareness to improve our work environment.

Education & Experience

Required

• High school graduation or equivalent AND two years of experience in retail operations/warehouse operations/materials management

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as a license/certification/registration.

Additional Requirements

• Excellent customer service skills

• Strong organizational and problem-solving skills

• Ability to maintain and model composure in a fast-paced dynamic customer service driven environment

• Flexibility to meet changing business/customer needs

• Excellent oral written and interpersonal communication skills

• Ability to communicate clearly and effectively

• Ability to work effectively in a team environment

• Demonstrated proficiency with personal computing environment Microsoft Office Suite proprietary databases web-based tools and other proprietary software products or willingness to learn/use computers and related software

Desired

• Experience with environmental stewardship practices such as waste reduction solutions and recycling methods

• Experience with process improvement

• Experience in identifying hazardous materials

• Experience operating material handling equipment

• Possession of a valid Washington State drivers license

Conditions of employment

• Standard work schedule is Monday Wednesday Friday 7:30am to 4:00pm Tuesday 8:00am to 4:30pm. Flexibility of schedule is required in order to meet operational needs.

• Work is normally performed in an interior warehouse environment and an interior office environment. However work may include outdoor work with exposure to the elements and variable weather conditions.

• Substantial footwear is required and must be worn with operating material handling equipment and/or moving materials and must be provided by the employee.

• Ability to lift / move up to 50 pounds unassisted and ability to lift / move 50-100 pounds with assistance.

• Work requires walking lifting bending and standing for long periods of time.

• Must be able to work in a non-smoking environment.

• Regular and predictable attendance is required.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

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