AML Support Lead

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Hi were PEXA

Every time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20000 people a week safely settle their homes.

Since starting our journey in 2010 we now employ a team of over 1000 people working across multiple continents. Were still growing innovating and looking ahead but behind our greatest achievements there is a team of curious creators and big thinkers. Thats why were looking for ambitious people like yourself to join the team.

A day in the life

As AML Support Lead you will establish and manage a team of AML Support Specialists responsible for onboarding and AML related customer support activities.

You will coach and develop team members monitor real-time workload and performance and ensure adherence to OKRs and internal policies.

You will step into escalations exceptions and complaints applying critical thinking and clear problem solving to deliver positive outcomes for customers and the business.

About the role

This is a hands-on leadership role where you are accountable for service excellence team productivity and professional standards.

You will lead performance management recruitment and retention drive first contact resolution rates and ensure processes remain accurate and up to date.

You will also work closely with Risk Legal Technology and other key stakeholders across the business to continuously improve AML support operations.

Key capabilities were looking for:

Minimum three years experience in a leadership position
Experience coaching and managing performance to achieve results
Strong stakeholder engagement and collaboration skills
Ability to manage competing priorities and lead under pressure
Experience in AML fraud or financial crime operations desirable

What success looks like in the first 612 months:

Building a high performing AML Support team with strong morale and clear direction
Improving first contact resolution rates through coaching and development
Consistently achieving agreed OKRs and service standards
Strengthening cross functional relationships to improve customer outcomes

Why Join us

Quarterly wellness days to recharge
Four weeks Workcation per year work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

A career at PEXA starts with you!

If you think you have the required skills an appetite to learn and would be a great fit wed love to hear from you even if you dont tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Our commitment to our people and a better future

PEXA is a workplace where everyone can contribute and participate so that every person can reach their full potential. We want our people to feel equally valued supported and celebrated. With market-leading benefits that make a difference were committed to supporting individuals families and carers. Your culture gender sexual orientation language and other attributes make you unique. We couldnt be prouder to have a team that reflects the richness of our wider community.

Were a proud Circle Back Initiative Employer and commit to responding to every applicant.

If you like the sound of this role then make a start today. We encourage people of all backgrounds to apply. You can learn more about life at PEXA on our website and social channels too.

Hi were PEXA Every time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Aust...