Associate, Client Service
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About this role
BlackRock the worlds leading investment manager and riskmanageris committed to providing outstanding service to its clients. As the BlackRock business continues to grow and our clients investment strategies become more sophisticated the need to support complex service requirements is crucial tomaintainingBlackRocks position as an industry leader in providing superior client service.
The Client Experience Management (CEM) team works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.
The teamis responsible forensuring that BlackRocks operational service offering continues to evolve in line with industry and client trends with the goal of making it easier for our clientsdobusiness with BlackRock.
In addition you willbe responsible fordriving and delivering the daily client experience and servicing client needs through interaction with various teams across the firm.
Job Summary:
The successful candidate will be part of a team of Client Experience professionals supporting our institutional clientslocatedacrossSouth EastAsia.
Primary responsibilities are to be the first line of clientserviceand the role offers a unique opportunity to face off directly with clients and a wide range of stakeholders within the business.
Responsibilities:
The candidate will be the primary point of contact for institutional clients who haveappointedBlackRock to manage their segregated portfolios and their pooled fund investments.
Own institutional client queries and drive them through to resolution always with consideration to the clients needs and expectations.
Work with external and internal teams to resolve client queries and deliver the right client experience!
Handle any client complaints ina timelyand sensitive mannerin accordance withinternal procedures keeping clients informed andmaintainingthe relationship to mitigate the impact of dissatisfaction.
Own the overall operational client experience in partnership withthe Client Business throughout theclient lifecycle
Engagethe localregionaland globalinvestment andoperational teams tomeet clients needsand improve our service delivery to clients
Demonstrate risk awareness and focus on deliveringan appropriate operationalcontrol framework around clientservicing including review and validation of monthly metrics.
Represent the business at client meetings and due diligencevisitsetc.
Engage the operational resources of the firm to meet clients needs
Focus on sustaining the highest level of client service
Qualifications:
4 years of experience in client servicing/client management/relationship management preferably for institutional clients
Prior experience in the asset management industry with exposure to operational and client service functions
Experience in managing client relationships with a particular focus on addressing operational risk matters.
Ability to exercise sound judgment to independently handle complex client requirements ensuring all actions align with established protocols and client expectations.
Skilled in developing collaborative working relationships with key business andinternalpartners
Ability to work in a dynamic fast-paced environment with high self-assuranceenergyand drive
Time management skills within afast-pacedenvironment to consistently meet the needs of the business and our clients.
In depth product knowledge especially investment guidelines and their impacttoperformance and operational complexity.
Attention to detail strong comprehension skills lateralthinkingandproblem-solvingcapabilities.
Ability to use factual based data in decision making process
Strong presentation skills and ability to adapt toaudienceat all corporate levels.
Ability toanalysesynthesiseand present data inaconcise and easy to understand style
Strong interpersonal skills
Strong effective communicator both written andspoken English.Proficiencyin Southeast Asian languageswould be considered an added advantage.
Our benefits
To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability family status gender identity race religion sex sexual orientation and other protected attributes at law.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
