Manager , Fraud Ops Analytics

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Some careers have more impact than others.

If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.

HSBC is one of the largest banking and financial services organizations in the world with operations in 62 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role ofMANAGER FRAUD OPS ANALYTICS

In this role you will:

Forecasting inbound and transaction volumes. Performing regular analysis of historical business data such as volume transaction service metrics and key capacity model assumptions. Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends new drivers and ongoing enhancement to models
Build and enhance capacity models fit for use as per business process nature. Evaluate staffing needs based on strategic forecast and develop long term plans to meet staffing requirement. Develop multiple staffing scenarios as per business ask and account for unforeseen challenges and propose solution
Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution Productivity Capacity Planning SLA work and operation cost in tandem for efficiency. Communicate proactively to regional and country stakeholders on issues related to variances workload or capacity and suggest through remediation action
Analyze and prepare workforce productivity and capacity analysis summary for monthly management reviews. Facilitate monthly capacity planning review with regional and global head and summarize outcome to management team. Deliver monthly Governance pack and insights on all KPI and reporting suite

Given the dynamic and ever-changing global business situation the incumbent of this role is expected to surmise the business priority and enable the effective delivery of projects and analysis and meet the ever changing business priorities
The role holder will be expected to go to the heart of the business problem under consideration and provide a solution rather than simply present the data
The role holder is required to take quick decisions in situations where complete information/ data might not exist and he/ she would need to apply business knowledge & intuition to make best case recommendations

To be successful in this role you should meet the following requirements:

Graduate or Post graduate degree in quantitative disciplines (Statistics Economics Engineering Mathematics Operations Research Management Science) preferable
Background and experience in Capacity Planning and Operation analytics domain with 3 - 5 years of relevant analytical experience. Strong programming knowledge of SAS SQL R/Python 2 out of these is must.
Strong planning Time management organizational analytical problem-solving skills. Strong analytical skills with business analysis experience or -depth knowledge and understanding of financial-services/ banking-operations is a must.
Must be a self-starter and will be required to work under minimal supervision but with firm deadlines.
Ability to confidently interact with senior management and communicate and synthesize information in a simple form.
Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.

Youll achieve more when you join HSBC.

is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

***Issued by HSBC Electronic Data Processing (India) Private LTD***

Required Experience:

Manager

Some careers have more impact than others.If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.HSBC is one of the largest banking and financial services organizations in the world with operations in 62 countries and territories. We aim to be w...

Some careers have more impact than others.

If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.

We are currently seeking an experienced professional to join our team in the role ofMANAGER FRAUD OPS ANALYTICS

In this role you will:

Forecasting inbound and transaction volumes. Performing regular analysis of historical business data such as volume transaction service metrics and key capacity model assumptions. Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends new drivers and ongoing enhancement to models
Build and enhance capacity models fit for use as per business process nature. Evaluate staffing needs based on strategic forecast and develop long term plans to meet staffing requirement. Develop multiple staffing scenarios as per business ask and account for unforeseen challenges and propose solution
Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution Productivity Capacity Planning SLA work and operation cost in tandem for efficiency. Communicate proactively to regional and country stakeholders on issues related to variances workload or capacity and suggest through remediation action
Analyze and prepare workforce productivity and capacity analysis summary for monthly management reviews. Facilitate monthly capacity planning review with regional and global head and summarize outcome to management team. Deliver monthly Governance pack and insights on all KPI and reporting suite

Given the dynamic and ever-changing global business situation the incumbent of this role is expected to surmise the business priority and enable the effective delivery of projects and analysis and meet the ever changing business priorities
The role holder will be expected to go to the heart of the business problem under consideration and provide a solution rather than simply present the data
The role holder is required to take quick decisions in situations where complete information/ data might not exist and he/ she would need to apply business knowledge & intuition to make best case recommendations

To be successful in this role you should meet the following requirements:

Graduate or Post graduate degree in quantitative disciplines (Statistics Economics Engineering Mathematics Operations Research Management Science) preferable
Background and experience in Capacity Planning and Operation analytics domain with 3 - 5 years of relevant analytical experience. Strong programming knowledge of SAS SQL R/Python 2 out of these is must.
Strong planning Time management organizational analytical problem-solving skills. Strong analytical skills with business analysis experience or -depth knowledge and understanding of financial-services/ banking-operations is a must.
Must be a self-starter and will be required to work under minimal supervision but with firm deadlines.
Ability to confidently interact with senior management and communicate and synthesize information in a simple form.
Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.

Youll achieve more when you join HSBC.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

***Issued by HSBC Electronic Data Processing (India) Private LTD***

Required Experience:

Manager

Key Skills

Adobe Analytics
Data Analytics
SQL
Attribution Modeling
Power BI
R
Regression Analysis
Data Visualization
Tableau
Data Mining
SAS
Analytics

Apply Now

About Company

HSBC

HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click