Customer Service Representative
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities include but are not limited to:
- Developing positive customer relations by providing courteous efficient and proactive customer service.
- Answering inbound calls and creating service tickets ensuring orders are accurate and complete
- Working closely with the sales department and customers to schedule service calls
- Invoicing open orders
- Working with vendors to source/cost materials
- Managing open orders and assisting with collections
- Setting residential service schedule
Qualifications:
- Outstanding communication skills and courteous telephone manner
- Strong time management skills and the ability to multi-task in a fast-paced environment
- Strong problem-solving skills and ability to make decisions independently
- High level of attention to detail
- Excellent attendance record
- Must be able to communicate in the English language; verbally and in writing
- Must be familiar with MS Office applications i.e. Microsoft Outlook Word Teams and Excel
Education and/or Experience:
- High school education or equivalent
- Minimum of 2 years Customer Service experience preferred
- Previous estimating experience is a plus
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Every day, we help billions of people move through a safer, more open world with ease - at home, at work, at leisure, and on the go.
