Operations Specialist VIE Barcelone

Since 2015 papernest has been transforming the way people manage their contracts making subscription management and switching simple through one smart intuitive platform.

We have supported more than 2 million customers across France Spain and Italy. Along the way we have continued to invest in new verticals establishing papernest as a high-performing innovative and competitive scale-up in a fast-growing market.

With over 900 employees we are strengthening our position as a European market leader.

We are looking for talent ready to join a committed Operations team driven by a meaningful project. Working with us means embracing a culture of excellence innovation and real impact.

We dont just manage operations; we build the engine. As a core member of the FR Ops team you are the pilot of a specific business line. Your goal is simple: optimize innovate and scale. Youll sit at the intersection of Sales Product and Data to turn complex problems into streamlined high-performing systems.

Your mission: distill a vision for operations that aligns with the companys business plan and develop a resilient system performing at its maximal potential.

If you flourish in an environment where collaboration ownership and continuous improvement are at the forefront youll fit right in here.

Your Key Responsibilities

• Full Ownership: You own the P&L and KPIs for your business line. From driving sales growth to boosting CSAT the buck starts and ends with you.

• Deep Dive Analysis: Use SQL and Google Sheets to dissect performance identify bottlenecks and deploy action plans.

• Cross-Functional Leadership: You are the glue. Youll coordinate with Product Marketing and Sales to ensure everyone is aligned with the FR business plan.

• Innovate and Iterate: Proactively seek improvements test new ideas and share learnings to help the team evolve.

• Mentor and Learn: Provide constructive feedback to peers embrace growth opportunities and encourage a culture of continuous development.

Your manager

Youll work under the guidance of the B2B2C Operations Lead Quentin and the FR Head of Operations Jacques who will provide oversight and support as you drive meaningful outcomes in your role.

What Were Looking For

• 1 year of experience in operations project management consulting or a related field where youve developed strong problem-solving skills and the ability to drive impact.

• Analytical : You leverage data to monitor performance assess priorities and weigh pros and cons of potential projects.

• Growth & Resilience: You see challenges as opportunities bounce back from setbacks stronger and embrace continuous learning.

• Action-Oriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.

• Team Player: You thrive in a collaborative environment value diverse perspectives and contribute positively to team dynamics.

• Language: Fluent in English (our internal language) and French (for the local market).

What We Offer :

• Impactful Projects: Your contributions will shape our operations and drive the future of the company.

• Culture of Learning: We invest in professional development and encourage knowledge-sharing.

• Supportive Environment: We celebrate winsbig and smalland treat missteps as vital learning points.

• Polyvalence: Work with different teams departments & nationalities (Product Marketing Sales...)

• Mastering Tools

  • Analytical: SQL Gsheet DataStudio

  • World Leader Softwares: Notion Salesforce & Google Suite

  • Diabolocom our Telephony System

  • Our AI tools tailored to our business needs

Evolving in an international and inclusive environment: Everyone has their place at Papernest and with over 46 different nationalities its not uncommon for us to start a sentence in French and finish it in English or Spanish!

Compensation & Partnerships: A monthly allowance defined by Business France check for the amount in Spain which is updated every quarter. Additionally Papernest offers partnerships for various services in Barcelona (restaurants sports leisure and healthcare centers).

Health & Transport: A health insurance plan April for hassle-free management of your healthcare expenses with 100% reimbursement. To make your transition easier we also cover 100% of your round-trip transportation costs.

Luggage: No decision to make! Papernest covers 100% of your luggage fees (up to 150kg) so you can enjoy all the seasons in Barcelona.

Career Development: For us the VIE contract is a real stepping stone into professional life. We support your career ambitions by ensuring your learning and professional development throughout your experience with us.

Home office: Enjoy 2 days of home office per week to optimize your focus and efficiency.

Hiring Process Steps

• A screening call with Talent Acquisition team (30 min)

• An interview with Quentin Duchesne Operations Lead (45min)

• A business case with (3 days to prepare 1 hour presentation) Jacques-Sully Head of Operations and Quentin Duchesne.