Vice President, Family Experience
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La International Hotel Management Ltd.
Headquartered in Hong Kong we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia the Middle East Europe and Africa. Regarded as one of the worlds finest hotel ownership and management companies Shangri-La is dedicated to delight guests around the world with legendary service finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world positioning us a leading brand in luxury hospitality.
As an enviable employer with industry leading levels of colleague engagement our people are our priority. Our success is only made possible through the efforts and abilities of over 42000 colleagues accordance with this belief the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development you can be sure that potential is identified and nurtured throughout your career.
The Vice President Family Experience is the global product and performance owner for Shangri-Las family portfolio spanning room (family rooms) and non-room (programmes partnerships play spaces and experiences) products. The role leads the strategic vision development and operational excellence of this portfolio end-to-end from ideation and design through implementation optimization and performance management to deliver guest-loved brand-defining and financially successful family experiences.
What youll be doing
- Own the family portfolio
Lead the global strategy and product roadmap for family rooms play spaces (dry and wet) and family programmes/partnerships; Take accountability for overall portfolio performance including revenue growth profitability ROI and reinvestment recommendations for family products and experiences. - Develop and improve products
Design pilot and refine family rooms play spaces and non-room experiences then scale successful concepts across the Group with clear playbooks and toolkits for hotels. - Drive brand and commercial impact
Work with Brand Marketing Digital Commercial and Revenue Management to position price and promote family products ensuring they strengthen Shangri-Las brand and deliver strong commercial results. - Ensure operational excellence
Set and maintain standards and SOPs for family rooms play spaces and programmes across key operations functions including maintenance safety and cost efficiency. - Shape design evolution
Partner with Project & Design to ensure family spaces are guest-centric brand-aligned and appropriately localised to different markets and cultures. Own guest insights for continuous evolution - Manage performance and governance
Define and monitor key KPIs (revenue profit RevPAR family member acquisition marketing awareness) and lead regular reviews with cross-functional teams to drive continuous improvement. - Lead and influence
Build and develop a Family Experience team strengthen capabilities across hotels and regions and act as a senior ambassador for Shangri-Las family proposition internally and externally.
What were looking for
- 1215 years of experience in hospitality brand management product development or corporate strategy with significant exposure to brand and marketing for consumer-facing products or experiences.
- Degree in Business Hospitality Management Marketing or a related discipline.
- Strong track record in developing commercialising and scaling guest-facing products or experiences (room and/or non-room) with clear impact on revenue profitability and ROI.
- Demonstrated ability to balance guest-centric design with operational feasibility and financial discipline.
- Excellent collaboration skills with experience working in a matrix environment across Brand Marketing Operations Design Development and Commercial functions.
- Highly organized resilient and comfortable working under pressure in a fast-paced environment.
- Strong project management stakeholder management and storytelling skills with the ability to influence senior executives.
- Professional proficiency in spoken and written English; Chinese language capability
What we offer
At Shangri-La we are committed to providing our employees with rewarding and fulfilling work addition to a competitive salary we offer a range of benefits including:
- Bonus incentive schemes
- Opportunities for career progression
- Comprehensive health and wellness programs
- A collaborative and supportive work environment that values work-life balance
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
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