Infrastructure Administrator 2

Hyland Softwareis widely known as a great company to work for and a great company to do business with. Being a leader in providing softwaresolutionfor managing content processes and cases for organizations across theglobewe enabled more than 20000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for Infrastructure Administrator 2.

The Infrastructure Administrator II is responsible for the administration security and lifecycle management of enterprise infrastructure platforms across on-premises and cloud environments. This role focuses on infrastructure operations platform reliability modernization and security hardening. While it is not a Help Desk or end-user support position the role does include escalation support for complex infrastructure issues and occasional direct interaction with end users or requestors.

The position works across compute virtualization network identity security and cloud systems to ensure performance resilience and compliance of core IT infrastructure.

Infrastructure Administration

• Administer and maintain enterprise server virtualization storage and cloud infrastructure.
• Manage and optimize VMware vSphere/vCenter environments and virtual workloads.
• Support Azure infrastructure services including identity networking compute and hybrid integration.
• Perform server lifecycle tasks including provisioning configuration patching performance tuning and decommissioning.
• Administer enterprise storage platforms (e.g. NetApp ONTAP) and backup/recovery processes.

Network & Platform Infrastructure

• Assist with administration of routing switching firewall and load balancing technologies.
• Support infrastructure components such as Palo Alto firewalls Aruba controllers IPAM DNS (split DNS) and VPN appliances (Ivanti).
• Maintain and document network diagrams and architecture standards.

Identity Security & Compliance

• Administer Active Directory Azure AD/Entra ID and directory services.
• Enforce security standards hardening guidelines and access control policies.
• Utilize CyberArk for privileged access management and credential security.
• Leverage Rapid7 and other vulnerability management tools to identify assess and remediate risks.
• Participate in infrastructure audits and compliance initiatives.

Cloud & Modern Workplace Technologies

• Support Microsoft 365 Exchange (Online & On-Prem) SharePoint and Intune.
• Manage endpoint security and device management platforms including Defender BitLocker JAMF.
• Implement hybrid infrastructure integrations between on-prem and Azure.

Automation Monitoring & Reliability

• Develop and maintain PowerShell automation scripts and configuration standards.
• Use monitoring and asset tools such as ManageEngine vCenter and other observability tools.
• Monitor infrastructure health performance and capacity; proactively address anomalies.
• Implement and test disaster recovery and business continuity procedures.

Incident & Problem Management

• Act as a Level 2 escalation point for infrastructure incidents originating from the Help Desk.
• Troubleshoot and resolve moderately complex infrastructure issues independently.
• Participate in root cause analysis for recurring or high-impact incidents.
• Document fixes workarounds and known errors for reuse by the broader IS organization.
• Interact with requestors directly as needed to clarify requirements or provide guidance.

Project & Improvement Work

• Contribute to infrastructure projects such as system upgrades migrations modernization and security enhancements.
• Create and maintain infrastructure documentation in Confluence and internal knowledge systems.
• Provide technical input into process improvements and architectural decisions.

Required Qualifications

• 46 years of experience in Infrastructure Administration and Network Administration roles.
• Strong experience with:
• Windows Server administration
• Active Directory and Group Policy
• VMware vSphere/vCenter
• Microsoft network environments
• Working knowledge of routing switching firewalls and load balancing.
• Experience with server hardware (Dell IBM Cisco UCS HP).
• Proficiency with PowerShell scripting.
• Familiarity with monitoring patching and endpoint management tools.
• Strong analytical troubleshooting and documentation skills.

• Microsoft Azure Administrator (AZ-104) certification
• VMware certification (VCP or equivalent)
• Experience with CyberArk (Privileged Access Management)
• Experience with Rapid7 or enterprise vulnerability management platforms
• Exposure to hybrid cloud infrastructure design
• Knowledge of enterprise security frameworks and compliance standards

Academic Qualifications

• Graduation in any relevant discipline

Work Environment & Expectations

• Role is part of core infrastructure operations not a helpdesk or end-user support position but includes Level 2 escalation support.
• Participation in on-call rotation required.
• Ability to work flexible or shift hours when required for maintenance windows or incident response.
• Fast-paced environment requires strong prioritization and technical adaptability.

Key Competencies

• Infrastructure reliability and operational excellence
• Security-first mindset
• Automation and process optimization
• Strong documentation discipline
• Collaborative project delivery

Shift Timing - 5:30 PM to 2:30 AM

Hylands Offering

Were proud of our cultureand take employee engagement seriously. By listening toemployees feedbackwereable to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications conferences etc..) tuitionassistanceprogram 4000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning & Development department supporting our employees.

• R&D focuscutting edgetechnologies constant modernization efforts dynamic and innovative environment dedicated R&D Education Services department to help you grow.

• Work-life balance culture flexible work environment and working hours (we are working in task-based system!) possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office!

• Well-being- private medical healthcare life insurance gym reimbursement.

• Community Engagement Volunteer time off (12h/year).

• Diversity & Inclusion employee resource groups inclusionbenefitsand policies

• Niceties & Events snacks and beverages employee referral program birthday baby gifts.

If you would like to jointhecompany wherehonesty integrity and fairnesslie in the bottom of values where people are truly passionate about technology and dedicated to their work connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex agephysical or mental disability veteran or military status genetic information sexual orientation marital statusgender identityor any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely todeterminesuitability for employment verifyidentityandmaintainemployment statistics on applicants.