Junior Customer Support Specialist

Paris - France

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Technis is an innovative technology company specializing in smart sensor data and advanced analytics to optimize building performance.
In a context of growth and structuring of our Customer activities we are looking for a Customer Support Specialist to strengthen the team and take on key responsibilities at the interface between Support and Product.

This role plays a central part in the customer experience the quality of service delivered and the feedback loop with internal teams.

The position is based in Paris or Sophia Antipolis in friendly and welcoming offices!

Tasks

Key Responsibilities

SUPPORT

Handle Level 1 support through HubSpot and Aircall
Ensure proper follow-up and resolution of customer requests
Manage technical escalations in coordination with technical and operational teams
Proactive management of disconnection alerts for our installations
Ensure a smooth professional and consistent customer experience

PRODUCT

Collect and structure customer feedback for the Product team
Contribute to the transition to our new platform for customers (support feedback adoption)

Requirements

Skills & Experience

0-2 years of experience in Customer Operations Support Customer Success or a similar role
First experience in a tech / data environment is a plus
Strong interest in technical and product-related topics
Comfortable working with digital tools (CRM ticketing systems Slack)

Languages

Fluent French required (spoken and written)
Fluent English required (spoken and written)
Fluent German required (spoken and written)

Soft Skills

Excellent customer service mindset
Strong communication skills (internal & external)
Analytical and solution-oriented approach
Autonomous reliable and responsible
Enjoys cross-functional collaboration and continuous improvement

Benefits

What the Role Offers

A direct impact on customer experience
Active involvement in the structuring of Customer processes
The opportunity to grow in a dynamic and fast-growing environment

Technis is an innovative technology company specializing in smart sensor data and advanced analytics to optimize building performance.In a context of growth and structuring of our Customer activities we are looking for a Customer Support Specialist to strengthen the team and take on key responsibili...