Senior Operations Manager
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Job Summary
Job Description
Senior Operations Manager
Location:South-East (Roastery & Production Facility)
Reports to:Operations Director
ABOUT:
An award-winning ethically driven coffee business committed to quality sustainability and operational excellence. The company prioritises responsible sourcing environmental impact and high standards across its supply chain and production.
OPPORTUNITY:
A hands-on leadership position responsible for end-to-end production fulfilment and logistics operations within a fast-paced FMCG environment. This role oversees daily performance third-party partners site standards and continuous team and business improvement initiatives to ensure operational efficiency strong margins and an exceptional customer experience. The opportunity directly influences operational efficiency sustainability team performance and the companys overall ability to scale successfully; you will be a key & pivotal member of the team.
RESPONSIBILITIES:
Operational Leadership
- Own production and fulfilment performance across D2C B2B Grocery and Wholesale channels
- Deliver OTIF targets while controlling labour and operating costs
- Manage 3PL and manufacturing partners for quality service and cost efficiency
- Lead peak planning promotions and operational continuity
Continuous Improvement
- Optimise processes SOPs and reduce waste
- Improve packaging efficiency and environmental impact
- Use KPIs and data to drive root-cause problem solving and cost-to-serve improvements
Customer Experience
- Improve order accuracy and delivery performance
- Reduce returns and service contacts through operational improvements
- Translate commercial and customer insights into measurable change
Leadership & Governance
- Build and develop a high-performing production team
- Lead Health & Safety quality compliance and site standards (including BRCGS)
- Oversee preventive maintenance to minimise downtime
Strategic Contribution
- Partner cross-functionally with commercial and production teams
- Support grocery fulfilment and seasonal planning
- Help scale operations to support business growth
ABOUT YOU:
- Experienced operations leader ideally within FMCG
- Strong team development and performance management skills
- Strategic leader and commercially-minded considering wider business impact
- Proven experience managing 3PL and third-party manufacturers
- Solid H&S and quality compliance knowledge
- Hands-on pragmatic problem solver
OFFERING:
- Competitive base up to 55k (DOE) product perks
- Incredibly supportive and close-knit team consistently cross-collaborating
- A true leadership position driving growth strategy & dominance in the space
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
